Patient Services Coordinator

• Support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations
• Rotate across different workstreams within the team
• Managing clinician diaries to ensure optimal clinic capacity
• Coordinating patient pathways from referral through to assessment and reporting
• Resolving scheduling conflicts and delays proactively
• Processing referrals, risk screenings and appointment bookings efficiently
• Acting as a non-clinical first point of contact for patients, families and referrers
• Handling enquiries with sensitivity, professionalism and empathy
• Maintaining accurate, up-to-date patient records
• Supporting the collection and escalation of patient feedback
• Providing day-to-day administrative support across the Autism Service
• Supporting clinicians with scheduling, documentation and logistics
• Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards
• Supporting audits, quality assurance and compliance tasks
• Reporting incidents accurately and promptly in line with policy
• Using systems such as Semble for patient management and scheduling
• Maintaining accurate databases and operational records
• Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)
• Identifying opportunities to improve workflows and patient experience.

• Highly organised with excellent attention to detail
• Confident managing schedules, systems and competing priorities
• A clear, compassionate and professional communicator
• Comfortable working across multiple operational functions
• Committed to safeguarding, confidentiality and service quality
• A collaborative team player who supports colleagues during busy periods
• Confident using Microsoft Office and digital scheduling systems
• Knowledgeable about GDPR, data protection and safeguarding responsibilities
• Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.

Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.

• Competitive salary (dependent on experience)
• Generous annual leave entitlement – 28 days PLUS bank holidays (pro-rata if part time employee)
• Festive days! A few days off around Christmas time to spend with loved ones
• Employee Assistance Programme – 24/7
• Company Sick Pay
• Contributory Pension scheme
• Ongoing training and development opportunities.