Patient Services Coordinator Job at Baxter (Stockport)

Patient Services Coordinator

Location

United Kingdom , Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant qualification (Level 2 or equivalent) or willingness to complete training
Strong experience in customer service or patient-facing roles
Experience using CRM or patient management systems
Previous healthcare or pharmacy experience is advantageous
Excellent communication and interpersonal skills, including a professional telephone manner
Strong attention to detail and ability to manage high volumes of work accurately
Good organisational and prioritisation skills in a fast-paced environment
Proficient in Microsoft Office and general IT systems
Collaborative, process-driven, and comfortable working with data
Awareness of healthcare products, services, or NHS structures is desirable

Job Responsibility

Manage inbound and outbound calls and emails to process patient orders and resolve queries
Activate new patients onto the service and coordinate deliveries in line with requirements
Accurately enter prescriptions and instructions into the Patient Management System
Process patient orders, including chargeable items, in line with prescriptions
Manage collections and returns within required timeframes
Maintain accurate records, including tracking, filing, and archiving documentation
Ensure patient confidentiality is upheld at all times
Report system issues and escalate concerns where appropriate
Support safe and accurate dispensing practices, including reporting any errors or near misses
Record complaints accurately and escalate clinical or safety-related queries to the Responsible Pharmacist

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce

Fulltime

Patient Services Coordinator

We are seeking a highly organised and patient-focused Patient Services Coordinat...

Location

United Kingdom , Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant qualification (Level 2 or equivalent) or willingness to complete training
Strong experience in customer service or patient-facing roles
Experience using CRM or patient management systems
Previous healthcare or pharmacy experience is advantageous
Excellent communication and interpersonal skills, including a professional telephone manner
Strong attention to detail and ability to manage high volumes of work accurately
Good organisational and prioritisation skills in a fast-paced environment
Proficient in Microsoft Office and general IT systems
Collaborative, process-driven, and comfortable working with data
Awareness of healthcare products, services, or NHS structures is desirable

Job Responsibility

Manage inbound and outbound calls and emails to process patient orders and resolve queries
Activate new patients onto the service and coordinate deliveries in line with requirements
Accurately enter prescriptions and instructions into the Patient Management System
Process patient orders, including chargeable items, in line with prescriptions
Manage collections and returns within required timeframes
Maintain accurate records, including tracking, filing, and archiving documentation
Ensure patient confidentiality is upheld at all times
Report system issues and escalate concerns where appropriate
Support safe and accurate dispensing practices, including reporting any errors or near misses
Record complaints accurately and escalate clinical or safety-related queries to the Responsible Pharmacist

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce

Fulltime

Patient Services Coordinator

We are seeking a highly organised and patient-focused Patient Services Coordinat...

Location

United Kingdom , Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant qualification (Level 2 or equivalent) or willingness to complete training
Strong experience in customer service or patient-facing roles
Experience using CRM or patient management systems
Previous healthcare or pharmacy experience is advantageous
Excellent communication and interpersonal skills, including a professional telephone manner
Strong attention to detail and ability to manage high volumes of work accurately
Good organisational and prioritisation skills in a fast-paced environment
Proficient in Microsoft Office and general IT systems
Collaborative, process-driven, and comfortable working with data
Awareness of healthcare products, services, or NHS structures is desirable

Job Responsibility

Manage inbound and outbound calls and emails to process patient orders and resolve queries
Activate new patients onto the service and coordinate deliveries in line with requirements
Accurately enter prescriptions and instructions into the Patient Management System
Process patient orders, including chargeable items, in line with prescriptions
Manage collections and returns within required timeframes
Maintain accurate records, including tracking, filing, and archiving documentation
Ensure patient confidentiality is upheld at all times
Report system issues and escalate concerns where appropriate
Support safe and accurate dispensing practices, including reporting any errors or near misses
Record complaints accurately and escalate clinical or safety-related queries to the Responsible Pharmacist

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce

Fulltime

Patient Services Coordinator

KT Healthcare is a family-owned private therapy company specialising in high-qua...

Location

United Kingdom , Chichester

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Highly organised with excellent attention to detail
Confident managing schedules, systems and competing priorities
A clear, compassionate and professional communicator
Comfortable working across multiple operational functions
Committed to safeguarding, confidentiality and service quality
A collaborative team player who supports colleagues during busy periods
Confident using Microsoft Office and digital scheduling systems
Knowledgeable about GDPR, data protection and safeguarding responsibilities
Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.

Job Responsibility

Support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations
Rotate across different workstreams within the team
Managing clinician diaries to ensure optimal clinic capacity
Coordinating patient pathways from referral through to assessment and reporting
Resolving scheduling conflicts and delays proactively
Processing referrals, risk screenings and appointment bookings efficiently
Acting as a non-clinical first point of contact for patients, families and referrers
Handling enquiries with sensitivity, professionalism and empathy
Maintaining accurate, up-to-date patient records
Supporting the collection and escalation of patient feedback

What we offer

Competitive salary (dependent on experience)
Generous annual leave entitlement – 28 days PLUS bank holidays (pro-rata if part time employee)
Festive days! A few days off around Christmas time to spend with loved ones
Employee Assistance Programme – 24/7
Company Sick Pay
Contributory Pension scheme
Ongoing training and development opportunities.

Fulltime

New

Coordinator, Patient Services

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Northampton

Salary:

27000.00 GBP / Year

Baxter

Expiration Date

Until further notice

Requirements

Successful experience in customer service or patient-centric roles
Successful experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Previous experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner)
High attention to detail
Good IT proficiency (including Microsoft Office)
Strong organisational & prioritisation skills in a demanding environment
Process-driven
Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance), preferential but not essential

Job Responsibility

Coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications and operational KPIs
Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers in order to process stock orders and resolve patient queries
Activate new patients onto the service and coordinating the installation delivery in line with customer requirements
Accurately enter prescriptions and the directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as directed by the patient's prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g. tracking, filing, requesting, archiving) of physical & electronic pharmacy records including patient prescriptions in an accurate and timely manner
Report and escalate system inaccuracies to the Customer Service & Patient Services Supervisor
Liaise with third-party partners (e.g. transport, nursing, technical services) to facilitate and deliver patient treatments
Coordinate the back-order management process including communicating with patients & pharmacists, liaising with third-party partners and updating the system

What we offer

£27,000 base salary
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Patient Financial Services Coordinator

We are seeking a Patient Financial Services Coordinator to join a world-renowned...

Location

United States , Boston

Salary:

20.00 - 21.00 USD / Hour

Daley and Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Health Science, Business, Healthcare Administration, or a related field preferred
1+ years of relevant experience in a healthcare setting (hospital, clinic, physician's office), including registration, billing, insurance verification, or financial counseling (internships included)
Proficiency in Microsoft Office
experience with Epic or other electronic medical record (EMR) systems is a plus
Experience with insurance verification, benefits analysis, prior authorizations, or financial clearance strongly preferred
Familiarity with ICD-10, CPT codes, medical terminology, and healthcare insurance regulations preferred
Understanding of managed care, prior authorization processes, and radiology billing and reimbursement practices preferred
Experience supporting diagnostic imaging, radiology, or procedural services is a plus
Excellent communication and customer service skills, with the ability to collaborate effectively across clinical and administrative teams
Strong analytical, organizational, and problem-solving skills, with keen attention to detail

Job Responsibility

Accept and process radiology referrals and service requests, initiating a comprehensive benefits review and completing all necessary registration and financial clearance steps
Verify insurance eligibility and coverage for radiology services and imaging procedures, including diagnostic, interventional, and follow-up care
Obtain and secure prior authorizations and pre-certifications by submitting required clinical documentation to insurance carriers
Prepare and maintain accurate patient financial records, ensuring all demographic, insurance, and authorization information is current
Serve as a liaison between patients, radiology providers, scheduling teams, and insurance payers to facilitate timely access to services
Communicate patients' financial clearance status to clinical and scheduling teams to support efficient care delivery
Assist patients and providers in navigating insurance denials and appeals, including coordinating peer-to-peer reviews when necessary
Educate patients and families regarding insurance coverage, out-of-pocket expenses, financial policies, and available financial assistance programs
Prepare and present Financial Waivers and Advanced Beneficiary Notices (ABNs) for services with limited or no insurance coverage
Ensure compliance with radiology billing and reimbursement guidelines, including accurate documentation and billing plan updates

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

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Patient Services Coordinator

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