Patient Services Coordinator Job at Baxter (Stockport)

Patient Services Coordinator

KT Healthcare is a family-owned private therapy company specialising in high-qua...

Location

United Kingdom , Chichester

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Highly organised with excellent attention to detail
Confident managing schedules, systems and competing priorities
A clear, compassionate and professional communicator
Comfortable working across multiple operational functions
Committed to safeguarding, confidentiality and service quality
A collaborative team player who supports colleagues during busy periods
Confident using Microsoft Office and digital scheduling systems
Knowledgeable about GDPR, data protection and safeguarding responsibilities
Previous experience in healthcare, clinical administration, patient coordination or a similar operational role would be highly beneficial.

Job Responsibility

Support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations
Rotate across different workstreams within the team
Managing clinician diaries to ensure optimal clinic capacity
Coordinating patient pathways from referral through to assessment and reporting
Resolving scheduling conflicts and delays proactively
Processing referrals, risk screenings and appointment bookings efficiently
Acting as a non-clinical first point of contact for patients, families and referrers
Handling enquiries with sensitivity, professionalism and empathy
Maintaining accurate, up-to-date patient records
Supporting the collection and escalation of patient feedback

What we offer

Competitive salary (dependent on experience)
Generous annual leave entitlement – 28 days PLUS bank holidays (pro-rata if part time employee)
Festive days! A few days off around Christmas time to spend with loved ones
Employee Assistance Programme – 24/7
Company Sick Pay
Contributory Pension scheme
Ongoing training and development opportunities.

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

Patient Financial Specialist - Patient Financial Services

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Post HS education preferred
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution

Fulltime

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements, and gains customer trust and respect

Fulltime

New

Billing Services Coordinator

Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream...

Location

United States , Fayetteville

Salary:

Not provided

Drayer Physical Therapy

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Communication skills – must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‐production environment
Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies
Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes
Strong verbal and written communication for negotiating with insurance payers and patients
Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office
High attention to detail and ability to handle stressful situations

Job Responsibility

Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Manage schedule efficiently
Manage document routing
Manage personal overtime

What we offer

Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match

Fulltime

New

Medical Services Coordinator – Prior Authorizations

The Medical Services Coordinator serves as a key support resource for psychiatri...

Location

United States , Edmond

Salary:

21.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience with medical prior authorizations strongly preferred
Experience in healthcare, behavioral health, medical office, or insurance coordination preferred
Strong attention to detail and ability to manage multiple authorization requests simultaneously
Comfortable communicating with insurance carriers and clinical staff
Proficient in Microsoft Office and EMR systems
Strong written and verbal communication skills
Ability to work independently in a structured, fast-paced environment

Job Responsibility

Initiate, submit, and track prior authorization requests for medications, psychiatric services, and related treatments
Communicate directly with insurance companies to obtain approvals, resolve denials, and follow up on pending requests
Ensure all required clinical documentation is complete, accurate, and submitted within required timeframes
Collaborate with psychiatric clinicians to obtain supporting medical necessity documentation
Monitor authorization status and proactively address delays to prevent interruptions in patient care
Maintain accurate documentation of all authorization activity within the Electronic Medical Record (EMR) system
Track approvals, expirations, and reauthorization requirements
Assist with appeals processes for denied prior authorizations
Provide administrative support to clinicians, including faxing, scanning, and documentation assistance
Coordinate with pharmacies regarding medication access issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Bilingual Patient Services Representative

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual English/Spanish required
2+ years of healthcare administration, patient services, or medical office experience
Experience with insurance verification, referrals, and authorizations
Familiarity with EMR/EHR systems such as Epic, Cerner, eClinicalWorks, or similar
Strong customer service, communication, and problem-solving skills

Job Responsibility

Coordinate patient scheduling and appointment management across multiple providers
Verify insurance eligibility, benefits, and coverage requirements
Process referrals and prior authorizations with insurance carriers and provider offices
Educate patients on appointment requirements, insurance information, and financial responsibilities
Maintain accurate patient records and documentation within EMR/EHR systems
Collaborate with clinical and administrative teams to ensure continuity of care
Resolve patient concerns and assist with complex scheduling and account-related inquiries

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

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Patient Services Coordinator

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