Patient Services Coordinator - Appointments

The Patient Services Coordinator is a multi-skilled operational role responsible for supporting all core functions of the Autism Service Operations Team. This includes—yet is not limited to—referrals management, enquiries handling, appointment coordination, risk screening administration, report processing, and GP relations support. This role is designed to promote a flexible skills-mix across the team, enabling staff to cover a broad range of responsibilities and provide seamless service delivery. Coordinators will rotate across workstreams, ensuring resilience, consistency and high-quality patient experience throughout the entire diagnostic pathway. Reporting to the department leads (depending on allocated department), the Patient Services Coordinator will be central to ensuring that day-to-day operations run smoothly and in line with contractual, clinical, and organisational requirements. This role will be based in the Appointments, and plays a vital role within the Operations Team, ensuring the smooth and efficient scheduling of appointments across the organisation. The role serves as a central point on contact between internal teams, clients and external stakeholders to, organise and confirm patient appointments and maintain accurate records. The role will support the delivery of excellent patient experience, operational efficiency and effective, friendly and supportive communication throughout the appointments process.