Patient Services Associate

• Greet patients professionally, both in person and over the phone
• Knowledge of Obstetrical and Gynecological appointment protocol
• Answers incoming phone calls promptly and provides triage concerns efficiently
• Collects copayments and past due balances at time of phone call and when checking in patients
• Handles scheduling and rescheduling appointments
• calls no shows, bumped appts, and cancellations
• modifies schedules for clinicians as needed
• Scanning: scans insurance cards, consents and other patient paperwork
• Liaise with medical staff to provide patient access to care
• Comforting patients by anticipating anxieties and effectively answering questions
• Provide liaison support when ap
• Sort through mail
• Post payments sent through USPS
• Handles front office technical and maintenance issues
• Weekly office upkeep: laundry, kitchen, storage and personal spaces
• Must have ability to connect with patients (women) and provide empathy and white glove service
• Must be tech savvy with computer, phones and other front desk tech
• Must be able to read and write well in English

Bi-lingual a plus

• medical, vision, dental, and life and disability insurance
• 401(k) plan