Patient Services Assistant Job at Austin Health (Melbourne)

Patient Service Representative

We are looking for a dedicated and compassionate Patient Service Representative ...

Location

United States , Annapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient service or a related medical role is strongly preferred
Strong communication skills with the ability to interact compassionately with patients
Exceptional organizational abilities and attention to detail when managing documentation
Proven ability to handle a fast-paced and busy environment with patience and resilience
Initiative and willingness to take notes and manage tasks independently
Basic understanding of medical terminology and durable medical equipment

Job Responsibility

Welcome and assist patients as they arrive, ensuring a warm and detail-oriented experience
Provide support to patients over the phone, addressing questions and concerns with empathy and clarity
Collect and verify insurance documentation, ensuring all information is accurately entered into the system
Input patient data into software platforms while reviewing medical documents for completeness
Maintain cleanliness and orderliness of patient rooms and common areas
Coordinate patient services, including scheduling and registration, to ensure seamless care delivery
Collaborate with colleagues and other healthcare professionals to support patient needs
Educate patients on durable medical equipment and provide guidance as needed
Demonstrate initiative by keeping detailed notes and staying organized in a busy environment
Assist mastectomy patients with sensitivity and attention to detail

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Bi-Lingual Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

United States

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Ability to speak effectively to patients in Spanish
Ability to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Assisting patients with translations upon check-in for appointments and/or assistance with completion of paperwork, explanation of services and or follow up information
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients including appropriate consent and clinical forms
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Reviews documentation presented by patients
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Patient Service Representative

Responsible for greeting patients, and performs a variety of clerical tasks incl...

Location

Salary:

Not provided

Greater Baden Medical

Expiration Date

Until further notice

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience
High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade
Accountability
Communication
Customer Focus
Organization
Time Management
Ability to read and interpret written or verbal documents and instructions
Ability to speak effectively to patients, employees and/or stakeholders
Must be able to drive between Greater Baden Medical Services, Inc. locations

Job Responsibility

Greets patients, family members, and visitors determining services and/or other needs that are required
Monitors waiting area
Assists new patients in the completion of their registration information
Opens medical records for new patients
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee
Establishes a separate file for patients applying for sliding scale fee
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy
Review third party coverage and payment arrangements available with patients
Inputs incoming payments and other data into system
Notifies the Medical Assistant that the patient has arrived

What we offer

Medical
Dental
Vision
Retirement (401k)
Long Term Disability
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Time Off
Floating Holidays

Fulltime

Customer Service Assistant

Join us as an Customer Service Assistant to help us on our journey to providing ...

Location

United Kingdom , Norwich

Salary:

26026.00 GBP / Year

Evaro

Expiration Date

Until further notice

Requirements

Clear, empathetic communication skills, both written and verbal
Ability to handle customer queries efficiently via phone, chat, and email
Willingness to learn — Zoho Desk, CRM tools, and Microsoft Office
Strong organization skills, tech savviness, and openness to learning new tools such as AI and LLMs
Proven ability to thrive in fast-paced environments and work effectively both independently and within a team

Job Responsibility

Respond to patient and customer queries using Zoho Desk
Ensure that raised queries are responded to in a timely manner
Handle both inbound and outbound phone correspondence via Zoho Desk and CRM
Deliver quick responses to patients via our live chat service
Be proficient using the Microsoft Office Suite
Use/learn to use AI and LLMs to help facilitate your workload

What we offer

Career progression opportunities
Supportive, friendly, team-focused environment
Structured onboarding

Fulltime

Patient Access Services Representative

The TMCOne Pulmonary specializes in Pulmonary and Sleep Medicine where each pati...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

High School diploma or General Education Degree (GED)
completion of vocational medical office training desired, or an equivalent combination of relevant education and experience
preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery
some positions may require certification as a Medical Assistant (CMA)
knowledge of office management practices, including billing and scheduling within healthcare
knowledge of basic computer familiarity and experience and the ability to operate basic office equipment
knowledge of patient care protocols and practices
knowledge of general patient care practice, methods and regulations
skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients
skill in scheduling appointments and referrals

Job Responsibility

Assists medical care givers with patient management, tracking and monitoring requirements
answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments
perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities
exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates
ensures completion of financial documentation in accordance with TMCH’s credit and collection policies
explains all necessary compliance forms and obtains patient signature as required for regulatory agencies
performs medical necessity screening and ensures compliance with system requirements
interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorizations and information for denials as needed
uses medical terminology and scheduling knowledge to select correct procedure when scheduling and coordinates information with other departments as needed

Fulltime

Patient Service Associate Adjunct Lecturer

This is a contract teaching position for a bootcamp style programme. Selected ca...

Location

Singapore

Salary:

Not provided

Generation UK & Ireland

Expiration Date

Until further notice

Requirements

Alignment with Generation mission and values
Have an interest in working with disconnected communities, commit to and empathize with people of all ages
Work successfully in a fast-paced, start-up environment
Work independently with limited oversight and seek assistance when needed
Excellent verbal and written communication skills
Excellent organizational and time-management abilities
Fulfill the expectations of the instructor role inside and outside of the classroom
Follow the overarching structure and flow of a curriculum
Engage participants in active thinking and participation
Adapt his / her communication style to reflect and connect with the diverse experiences of participants such as delivering instruction that is rigorous, relevant, and appropriate for adults

Job Responsibility

Delivery of Training (60%) under the guidance of the Generation Curriculum & Instruction Manager
Follow the overarching structure and flow of your programme’s curriculum
Prepare for effective delivery by understanding and personalizing session plans prior to class
Engage participants in active thinking and participation
Deliver instruction that is rigorous, relevant, and appropriate for adults
Leverage subject matter expertise during synchronous delivery of in-person session
Guide students through asynchronous (independent) learning modules and help solidify understanding, clarify concepts through debriefs and synchronous moments
Differentiate instruction to meet individual learning needs and accommodate different learning styles
Provide in-the-moment feedback to learners to clarify misunderstandings and/or encourage critical thinking
Provide relevant and timely feedback to learners on formative and summative assessments, including student projects

Parttime

Director Patient Care Services - Emergency Department

The TMC Emergency Department is the busiest Emergency Department in Southern Ari...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Master’s degree in Nursing or related field required
Eight (8) years of nursing experience in an acute care setting required
Current RN licensure permitting work in the State of Arizona required
Knowledge of critical care techniques, tools and responses required to ensure optimal patient care
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed
Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control
Skill in evaluating performance and recommending improvements
Skill in developing and managing budgets
Skill in developing training materials and educating staff in the proper responses for critical care issues

Job Responsibility

Assists in the organization and administration of Emergency Department as the Director Patient Care Services
Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources
Assumes other responsibilities delegated by Chief Nursing Officer
Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees
Supervises staff involving interviewing and hiring, training, and performance evaluation
establishes specific performance standards and measures for work
confronts others directly and respectfully when performance does not meet expectations
Oversees assigned budgets, including projections and reconciliation
understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions
Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner

Fulltime

Assistant Manager, Food Services

You will be responsible for overseeing the unit while working with the Manager a...

Location

Canada , St. John's

Salary:

Not provided

Canteen

Expiration Date

Until further notice

Requirements

Degree or diploma in Food and Nutrition Management, Business Administration or Hotel and Restaurant Management
Strong supervisory experience
Ability to provide excellent judgment for problem-solving and strong arithmetic skills
A passion for Customer Service excellence
Detail-oriented and thrive in a fast-paced environment
Solid team player with an emphasis on customer service
Strong supervisory skills and the proven ability to motivate, lead and coach staff
Superior client relationship skills
Excellent communication skills (written and verbal)
Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)

Job Responsibility

Help the Manager oversee the patient dining operations
Train, develop and lead a team of associates capable of providing great customer service
Monitor and organize orders with weekly invoicing
Perform administrative duties
Be accountable for client and customer relationship building
Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

What we offer

Award-winning culture
Extensive range of learning and career opportunities
Health & Safety processes and support
Comprehensive health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program with access to 24/7 support, resources, and information
Diverse and inclusive environment
Diversity Inclusion Action Councils (DIAC)

Patient Services Assistant

Austin Health

Location:
Australia , Melbourne

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 20, 2026

Expiration:
April 26, 2026

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Requirements:

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