CrawlJobs Logo
Austin Health Logo Austin Health · Health and Beauty

Patient Services Assistant

Australia, Heidelberg · Job Posted June 16, 2026
Apply Position
Job Link Share

Job Description

The ICU Patient Services Assistant (PSA) plays a vital role in supporting the delivery of high-quality patient care by assisting clinical staff with non-clinical tasks. This includes maintaining a clean and safe environment, transporting patients and equipment, managing supplies, and providing compassionate support to patients and their families. The PSA contributes to the smooth operation of the ICU by ensuring essential services are delivered efficiently and respectfully, in alignment with hospital policies and patient care standards

Job Responsibility

  • Maintaining a clean and safe environment
  • Transporting patients and equipment
  • Managing supplies
  • Providing compassionate support to patients and their families

Requirements

  • Certificate III Health Services Assistant
  • Experience or interest in critical care or acute hospital settings
  • Strong communication and interpersonal skills
  • Flexibility to work across a 24/7 roster
  • Work well in a team environment

What we offer

  • Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
  • A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
  • Onsite childcare at Austin Hospital, easy access via public transport and car parking options
  • Mentoring and career development opportunities
Austin Health - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Patient Services Assistant

8 matching positions

New

NHS Patient Services Assistant Manager

Optegra has an exciting new job opportunity for an experienced Assistant Manager...
Location
Location
United Kingdom , Manchester
Salary
Salary:
30000.00 - 36000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a supervisory role within an NHS or healthcare administrative setting
  • Strong understanding of NHS administrative processes and patient care standards
  • Experience of working with NHS systems, including E-referral and Opera
  • A strong understanding of KPIs and proven ability in delivering ambitious targets
  • Strong leadership and team building abilities
  • An excellent telephone manner, great communication skills (by phone, written and face to face), and very high standards of customer service
  • Able to build and maintain exceptional relationships with colleagues and customers
  • Ability to deal with challenging behaviours
  • Excellent attention to detail
  • Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Job Responsibility
Job Responsibility
  • Support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre's administrative functions
  • Monitor call quality, performance, and adherence to KPIs to ensure service standards are consistently met
  • Ensure both administrative and clinical teams operate efficiently and effectively
  • Support the delivery of high-quality patient care while maintaining a positive and responsive patient experience
What we offer
What we offer
  • Generous salary which is reviewed annually
  • Generous matched pension contributions
  • 33 days annual leave inclusive of bank holidays
  • Flexible working and SMART working schemes
  • Funded training and development
  • Celebrating your anniversaries
  • Annual STAR awards
  • Blue Light Card
  • Free laser eye treatment for you and 20% discount for friends and family
  • Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
  • Fulltime
Read More
Arrow Right

Patient Services Assistant / Receptionist

As our Patient Services Assistant / Receptionist, you'll be at the heart of our ...
Location
Location
United Kingdom , Yeovil
Salary
Salary:
14248.00 GBP / Year
webrecruit.co Logo
Webrecruit
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working with the general public
  • A caring and positive approach to queries
  • Sensitive communication skills, ensuring confidentiality at all times
  • Basic keyboard skills
  • An organised approach
  • At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths
Job Responsibility
Job Responsibility
  • Provide a reception and administration service for the medical centre
  • Act as first point of contact for patients, doctors, nurses and colleagues
  • Field inbound calls from patients and relatives, as well as other medical staff
  • Respond to in-person queries
  • Register patients and book appointments
  • Direct calls to the right location
  • Keep an eye on the reception area
  • Inform patients of delays
  • Handle complaints in a professional manner, escalating issues as necessary
  • Update computer records using online and clinical systems
What we offer
What we offer
  • Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
  • Friendly work environment
  • Play an important role in the smooth running of our practice
  • Develop your career in healthcare with an established organisation
  • Parttime
Read More
Arrow Right

Patient Services Representative - Certified Medical Assistant

As our Patient Services Professional, you will be the welcoming voice and centra...
Location
Location
United States , Lexington
Salary
Salary:
18.06 - 25.51 USD / Hour
americannursingcare.com Logo
American Nursing Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate General Studies and Experience with computer systems, including web based applications, upon hire or High School GED General Studies and Experience with computer systems, including web based applications, upon hire and 1-3 years Minimum of two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center, upon hire and Certificate Other Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (as determined by CHI Health), upon hire
  • Certified Medical Assistant AAMA, upon hire or Certified Clinical Medical Assistant, upon hire or Certified Medical Assistant AMCA, upon hire or Certified Medical Assistant NHA, upon hire or National Certified Medical Assistant NCCT, upon hire or Registered Medical Assistant, upon hire or National Registered/Certified Medical Assistant NAHP, upon hire or Registered Medical Assistant, upon hire or Registered Medical Assistant AMT, upon hire and Basic Life Support - CPR, upon hire
Job Responsibility
Job Responsibility
  • Communicates results, enters medication requests, documents in the Electronic Health Records within the scope of the MA role and per CHI Health and department protocols
  • Answers, screens, and processes a high volume of incoming calls in a professional manner
  • Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers
  • Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines
  • Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource
  • Update patients of the status of their referral or authorizations
  • Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions
  • Sends out accurate and complete communication to physicians or other healthcare providers
What we offer
What we offer
  • medical
  • prescription drug
  • dental
  • vision plans
  • life insurance
  • paid time off
  • tuition reimbursement
  • retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
  • Fulltime
Read More
Arrow Right

Assistant Patient Care Manager (RN), Emergency Services Adults - Nights

The Assistant Patient Care Manager is responsible for assisting the Patient Care...
Location
Location
United States , Palo Alto
Salary
Salary:
Not provided
stanfordhealthcare.org Logo
Stanford Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Nursing from an accredited college or university
  • Three (3) years of progressively responsible and directly related work experience
  • Five (5) years of nursing work experience
  • California Registered Nurse (RN) license
  • Basic Life Support (BLS) certification for providers issued by the American Heart Association
  • Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Association
  • Pediatric Advanced Life Support (PALS) certification issued by the American Heart Association
  • Trauma Nursing Core Course (TNCC) certification
Job Responsibility
Job Responsibility
  • Assists in the performance of the operational aspects of a designated unit(s) while providing mentoring and leadership support to the unit(s) staff
  • supervises the provision of quality, therapeutic and cost-effective patient care in accordance with standards of practice, hospital protocols, policies and procedures, and desired patient outcomes
  • Assists Patient Care Manager in administrative/management functions and assumes the duties and responsibilities of the Patient Care Manager as delegated and/or in the case of absence
  • Coordinates and directs the unit(s) patient care operations for an assigned shift, acting on behalf of the Patient Care Manager
  • Facilitates orientation, training and ongoing staff development
  • assists in coaching, developing and corrective action of personnel as appropriate
  • participates in ongoing and annual evaluation of employee performance
  • Facilitates the effective delivery of competent, compassionate care by monitoring and evaluating patient care processes and outcomes to facilitate smooth workflow and desired outcomes on the patient care unit(s)
  • Interprets to staff the application and implementation of the philosophy, objectives, policies, and procedures of the unit(s), department, and organization
  • communicates expectations and monitors staff performance
  • Fulltime
Read More
Arrow Right
New

Patient Services Specialist 2

The Patient Services Specialist 2 provides administrative help in a physician's ...
Location
Location
United States , Garland
Salary
Salary:
Not provided
bswhealth.com Logo
Baylor Scott & White Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • H.S. Diploma/GED Equivalent
  • 1 Year of Experience
Job Responsibility
Job Responsibility
  • Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments
  • Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas
  • Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested
  • Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately
  • Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested
  • Helps in training, mentoring and providing help to junior staff as requested
What we offer
What we offer
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
  • Fulltime
Read More
Arrow Right
New

Patient Services Worker

Patient Services Workers are responsible for a variety of specialized duties rel...
Location
Location
United States , Carmel
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to speak, read, and write English
  • Bilingual abilities preferred, but not required
  • This role may have physical demands including but not limited to lifting, bending, pushing, pulling and/or extended standing or walking
  • This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)
Job Responsibility
Job Responsibility
  • Delivers and collects patient trays during meal service
  • Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
  • Visits patients to introduce the services of the Food and Nutrition Services Department
  • May obtain food preferences/dislikes from patients and/or family members
  • Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department
  • Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections
  • Maintains and adheres to all sanitation standards by following assigned cleaning schedules
  • Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor
  • Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s)
  • Maintains temperature logs for unit refrigerators and freezers
  • Fulltime
Read More
Arrow Right
New

Patient Services Worker

Patient Services Workers are responsible for a variety of specialized duties rel...
Location
Location
United States , Medina
Salary
Salary:
16.00 USD / Hour
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to speak, read, and write English. Bilingual abilities preferred, but not required
Job Responsibility
Job Responsibility
  • Delivers and collects patient trays during meal service
  • Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
  • Visits patients to introduce the services of the Food and Nutrition Services Department
  • May obtain food preferences/dislikes from patients and/or family members
  • Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department
  • Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections
  • Maintains and adheres to all sanitation standards by following assigned cleaning schedules
  • Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor
  • Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s)
  • Maintains temperature logs for unit refrigerators and freezers
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
Read More
Arrow Right
New

Patient Services Advisor

We have an exciting opportunity for a Patient Services Advisor to join our Front...
Location
Location
United Kingdom , Hemel Hempstead
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
July 07, 2026
Flip Icon
Requirements
Requirements
  • Good standard of general education with GCSE (or equivalent) including English and Mathematics
  • Experience of working in a public reception environment and managing face to face communications with patients/members of the public
  • Good numeracy, keyboard and computer skills with excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • To welcome visitors and patients to OSH and to assist them in accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way
  • Maintain a visible presence and be pro-active in communicating with patients, doctors, consultants, and other members of the clinic team
  • To undertake a variety of administrative duties including those associated with billing and payments, to ensure the smooth running of the clinic
What we offer
What we offer
  • 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave (Pro rata for part-time staff)
  • Contributory pension scheme
  • Life Insurance
  • Private Medical Insurance (upon completion of probationary period)
  • Contribution towards Eye Care
  • Cycle to Work Scheme
  • Employee Assistance
  • One Stop Healthcare Discount
  • Discounted Cinema Tickets
  • Car Discounts
  • Parttime
!
Read More
Arrow Right