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Patient Services Assistant / Receptionist

United Kingdom, Yeovil Employment contract 14248.00 GBP / Year · Job Posted June 03, 2026
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Job Description

As our Patient Services Assistant / Receptionist, you'll be at the heart of our practice, providing a reception and administration service for the medical centre.

Job Responsibility

  • Provide a reception and administration service for the medical centre
  • Act as first point of contact for patients, doctors, nurses and colleagues
  • Field inbound calls from patients and relatives, as well as other medical staff
  • Respond to in-person queries
  • Register patients and book appointments
  • Direct calls to the right location
  • Keep an eye on the reception area
  • Inform patients of delays
  • Handle complaints in a professional manner, escalating issues as necessary
  • Update computer records using online and clinical systems
  • Ensure relevant information is available to GPs
  • Manage incoming post
  • Ensure reception area is welcoming and orderly
  • Provide patients with information and test results

Requirements

  • Experience working with the general public
  • A caring and positive approach to queries
  • Sensitive communication skills, ensuring confidentiality at all times
  • Basic keyboard skills
  • An organised approach
  • At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths

What we offer

  • Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
  • Friendly work environment
  • Play an important role in the smooth running of our practice
  • Develop your career in healthcare with an established organisation

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