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As our Patient Services Assistant / Receptionist, you'll be at the heart of our practice, providing a reception and administration service for the medical centre.
Job Responsibility
Provide a reception and administration service for the medical centre
Act as first point of contact for patients, doctors, nurses and colleagues
Field inbound calls from patients and relatives, as well as other medical staff
Respond to in-person queries
Register patients and book appointments
Direct calls to the right location
Keep an eye on the reception area
Inform patients of delays
Handle complaints in a professional manner, escalating issues as necessary
Update computer records using online and clinical systems
Ensure relevant information is available to GPs
Manage incoming post
Ensure reception area is welcoming and orderly
Provide patients with information and test results
Requirements
Experience working with the general public
A caring and positive approach to queries
Sensitive communication skills, ensuring confidentiality at all times
Basic keyboard skills
An organised approach
At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths
What we offer
Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
Friendly work environment
Play an important role in the smooth running of our practice
Develop your career in healthcare with an established organisation