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Patient Services Advisor - Sales

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360 Resourcing Solutions

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Location:
United Kingdom , Colindale

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24840.00 - 26910.00 GBP / Year
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Job Description:

Optegra has an exciting new opportunity for an experienced patient services advisor to join our amazing and supportive team in North London as part of our patient services team. For the past year, we’ve been on a journey to deliver the highest possible standards of service for our customers. The role in the Patient Services Team is challenging, and we work in a fast-moving environment with lots of opportunity to develop your skills.

Job Responsibility:

  • Provide a first class service to prospective and existing patients
  • Manage bookings and enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales
  • Proactively promote Optegra, supporting our reputation as a leading eye care specialist
  • Ensure all appointment bookings, amendments and cancellations are accurately logged
  • Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
  • Proactively identifying how the customer journey and experience can be improved
  • Providing support as required to staff and Managers in all Optegra hospitals
  • To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings

Requirements:

  • Experience of working in an office/Contact centre Sales and Service environment, with experience of handling high volumes of sales and customer queries
  • Strong selling and influencing skills
  • High achiever who is target motivated
  • Excellent verbal and written communicational skills
  • Pro-active and able to effectively manage and prioritise your own workload
  • Excellent attention to detail, even when working under pressure
What we offer:
  • Pension
  • 33 days annual leave
  • Private Health
  • commission

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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