Patient services administrator

• Prepare and issue initial correspondence and reminder letters to patients
• Record and update all patient correspondence and documentation using our Case Management System
• Assess patient entitlement based on information received
• Manage and update patient entitlement information on the BSO registration system
• Verify the accuracy of all case management outputs, including patient letters
• Handle patient enquiries directly, providing guidance in person or over the phone with professionalism and care

• Strong attention to detail and accuracy
• Excellent communication and organisational skills
• A commitment to providing outstanding service to patients and colleagues

plus paid holidays