Patient Service Specialist Job at The University of Vermont Health Network (Waterbury)

Job Description

Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist is responsible for providing medical administrative support to the entire patient care team and is responsible for the gathering and processing of appropriate information needed for the billing of all office charges and coordination of care. The Patient Service Specialist will maintain absolute confidentiality of all patient’s records, medical treatment and diagnosis and abide with all policies and procedures of the practice. This position provides support to the entire Medical Group including covering at other practices as needed. The CVMC Medical Group’s expectation is for all employees to remain a positive influence to the office and offer input and suggestions to improve internal processes.

Job Responsibility

Providing medical administrative support to the entire patient care team
Gathering and processing of appropriate information needed for the billing of all office charges and coordination of care
Maintaining absolute confidentiality of all patient’s records, medical treatment and diagnosis and abiding with all policies and procedures of the practice
Providing support to the entire Medical Group including covering at other practices as needed
Remaining a positive influence to the office and offering input and suggestions to improve internal processes

Requirements

High school diploma or equivalent preferred
College course work in business or medical sciences preferred
Previous exposure to Microsoft Windows such as Outlook and Word required
Keyboarding skills in excess of 50 WPM essential
Must be able to operate standard office equipment such as a fax machine, copier and scanner
Must possess competent writing and editing skills, including sound grammar, spelling, and punctuation along with basic competency in mathematics
The ability to prioritize multiple tasks and work with frequent interruptions required
Successful applicants will have a customer service orientation and the ability to communicate and listen effectively
2-4 years in similar office administrative position preferred
Previous medical office experience or completion of a medical terminology course preferred
Previous experience with use of computers required
Demonstrated experience in effective customer service required

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Patient Service Specialist

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