Patient Service Specialist – Registration Jobs

Cleveland Clinic

Location:
United States, Weston

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families supporting multiple General surgery surgeons. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

Job Responsibility:

Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors
Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models
Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery
Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience
Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking
Verify insurance, collect and enter billing and payment information accurately
Screen and schedule interpreter services as needed
Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules
Support billing functions while ensuring compliance with organizational quality and productivity standards
Enter and maintain accurate and confidential patient data, including insurance and demographic information
Encourage and assist patients in using front-end technologies
provide hands-on training for tools such as MyChart and Appointment Pass
Support caregivers and providers in understanding and using front-end technologies to enhance workflow
Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience

Requirements:

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
OR an Associate’s Degree and one year of experience
OR a Bachelor’s Degree
Knowledge of PC window applications sufficient to input and retrieve data
Experience with providing customer service and conflict resolution
Ability to perform basic math sufficient to process insurance co-pays
Dexterity sufficient to operate a PC and other office equipment
Requires extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Must be able to navigate various locations and function in a fast-paced, hectic environment
Ability to lift and transport up to 25 pounds
Follows standard precautions using personal protective equipment as required

Nice to have:

Knowledge of medical terminology
Computer keyboard skills
Previous medical office experience
Experience in a medical office setting taking in bound calls and scheduling appointments

What we offer:

Health Plan Options
Dental Care
Vision Care
Flexible Spending Accounts
Life Insurance
Short- and Long-term Disability Coverage
Retirement Savings Plan

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Patient Service Specialist – Registration