Patient Service Representative Job at Advocate Health Care (Aurora)

Patient Service Representative

Advocate Health Care

Location:
United States , Aurora

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.80 - 29.70 USD / Hour

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Job Description:

Patient Service Representative role in the Pulmonology Clinic at Aurora BayCare Medical Center. Greets and assists patients, handles registration, scheduling, insurance verification, and payments. Provides general administrative support in a medical office environment.

Job Responsibility:

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Requirements:

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy
Must be able to sit for extended periods of time

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 02, 2026

Employment Type:

Parttime

Work Type:

On-site work

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Job Link Share:

Patient Service Representative

Advocate Health Care

Location:
United States , Aurora

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 02, 2026

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Expiration:February 02, 2026

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