Patient Service Representative Job at Robert Half (Burien)

Job Description

We are looking for a Patient Service Representative to support scheduling and patient access activities for a healthcare team in Burien, Washington. This Long-term Contract position is ideal for someone with strong communication skills, solid knowledge of medical terminology, and the ability to guide patients through appointment, referral, and insurance-related questions with empathy and accuracy. The person in this role will help coordinate visits, maintain complete patient information, and contribute to a smooth experience for both patients and referring providers.

Job Responsibility

Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines
Confirm and update patient demographic details and enter accurate information into the electronic medical record
Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments
Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested
Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits
Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required
Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current
Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction
Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication
Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations

Requirements

At least 2 years of experience in patient scheduling, medical office support, or a similar healthcare customer service role
Working knowledge of medical terminology and common outpatient scheduling practices
Experience verifying insurance eligibility, referrals, and prior authorizations
Ability to explain insurance and billing information to patients in a clear and detail-oriented manner
Strong attention to detail when handling patient demographics, documentation, and electronic medical records
Excellent customer service skills with the patience and empathy needed to support diverse patient needs
Comfortable speaking with patients, providers, and clinic staff by phone and through other standard communication channels

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

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Patient Service Representative

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