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Patient Service Representative

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Advocate Health Care

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Location:
United States , Green Bay

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.80 - 29.70 USD / Hour
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Job Responsibility:

  • Creates the initial electronic health record that serves as the foundation of the patient medical record
  • Prevents creation of duplicate medical records
  • Checks in and registers patients
  • obtains and verifies complete demographic, guarantor, and insurance information
  • discusses and collects co-pays and other out-of-pocket patient responsibilities
  • Knows insurance basics and recognizes commercial and government plans
  • Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
  • May schedule patient appointments, including virtual and procedural
  • may also coordinate cancellations, reschedules, wait list requests, and recall requests
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc
  • Monitors and works assigned electronic health record work queues
  • May assist department leadership with orientation and training

Requirements:

  • High School Diploma or GED
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
  • Strong attention to detail and accuracy
  • Excellent customer service skills in a variety of situations
  • Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
  • Excellent communication (written & verbal), customer service and interpersonal skills
  • Educate patients on the insurance coverage aspect of their care
  • Interact with physicians and their staff to resolve issues related to the patient care
  • Collect and manage payments including cash payments
  • Strong understanding and comfort level with computer systems and proficient typing skills
  • Ability to handle sensitive and confidential information according to internal policies
  • Excellent organizational skills
  • Demonstrated ability to effectively act as a resource to other teammates
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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