Patient Service Representative

• Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
• Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
• Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
• Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
• Scan, fax, and organize clinic documents to maintain complete and accessible patient records
• Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
• Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
• Use electronic health record and office systems to document information accurately and support efficient daily clinic operations

• Prior experience in a healthcare front office, medical reception, or patient services role is required
• Working knowledge of medical terminology and standard clinic registration processes
• Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
• Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
• Familiarity with electronic medical record systems
• experience with NextGen or similar platforms is preferred
• Basic computer proficiency, including comfort with office software and routine administrative systems
• Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
• Spanish language skills are a plus, but not required

Spanish language skills

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan