CrawlJobs Logo
Advocate Health Care Logo Advocate Health Care · Customer Service

Patient Service Representative

United States, Milwaukee 19.80 - 29.70 USD / Hour · Job Posted February 07, 2026
Apply Position
Job Link Share

Job Responsibility

  • Creates the initial electronic health record that serves as the foundation of the patient medical record
  • Prevents creation of duplicate medical records
  • Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
  • Checks in and registers patients
  • obtains and verifies complete demographic, guarantor, and insurance information
  • discusses and collects co-pays and other out-of-pocket patient responsibilities
  • Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
  • Knows insurance basics and recognizes commercial and government plans
  • Understands which plans AAH contracts with and when a statement of financial responsibility is needed
  • Understands and discusses financial information and obligations with patients
  • Knows how and when to refer patients to Financial Advocates
  • Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
  • Obtains patient or guarantor signatures as required
  • May schedule patient appointments, including virtual and procedural
  • may also coordinate cancellations, reschedules, wait list requests, and recall requests
  • May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc
  • May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary
  • May educate and support patients with the patient portal/app
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Maintains excellent public relations with patients, families, and clinical staff
  • Proactively communicates issues involving customer service and process improvement opportunities to management
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc
  • May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs
  • Monitors and works assigned electronic health record work queues, following the department’s approved process
  • May assist department leadership with orientation and training

Requirements

  • High School Diploma or GED
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
  • Strong attention to detail and accuracy
  • Excellent customer service skills in a variety of situations
  • Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
  • Excellent communication (written & verbal), customer service and interpersonal skills
  • Educate patients on the insurance coverage aspect of their care
  • Interact with physicians and their staff to resolve issues related to the patient care
  • Collect and manage payments including cash payments
  • Strong understanding and comfort level with computer systems and proficient typing skills
  • Ability to handle sensitive and confidential information according to internal policies
  • Excellent organizational skills
  • Demonstrated ability to effectively act as a resource to other teammates
  • Must be able to transition from sitting to standing frequently
  • Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday
  • Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more
  • Must be able to push/pull up to 50 lbs. with assistance
  • Sensory requirements include vision, hearing and touch
  • Must also be able to speak clearly
  • Must be able to use hands with fine motor skills for keyboard data entry

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
Advocate Health Care - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Patient Service Representative

8 matching positions

New

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...
Location
Location
United States , Wilmington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in patient services, front-desk healthcare support, or a similar customer-facing medical office role
  • Background in patient scheduling, patient registration, and general patient assistance
  • Strong call handling and customer service skills in a fast-paced setting
  • Comfortable learning new systems and using technology for daily administrative work
  • Self-motivated approach with the ability to work independently and take ownership of responsibilities
  • Reliable transportation and availability to work onsite in Wilmington, Delaware from 8:00 AM to 4:30 PM
  • Detail-oriented communication skills and a willingness to grow within the role
Job Responsibility
Job Responsibility
  • Coordinate patient appointments and maintain an organized daily schedule for the office
  • Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately
  • Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members
  • Complete patient registration tasks and update records in the system with careful attention to detail
  • Provide clear service and support to patients before, during, and after appointments
  • Work closely with the onsite manager and office staff to keep front-desk operations running smoothly
  • Use office technology and internal systems effectively to manage administrative and patient service tasks
  • Maintain a business-casual presence while delivering a positive experience for patients and visitors
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...
Location
Location
United States , Tacoma
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in a healthcare front office, medical reception, or patient services role is required
  • Working knowledge of medical terminology and standard clinic registration processes
  • Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
  • Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
  • Familiarity with electronic medical record systems
  • experience with NextGen or similar platforms is preferred
  • Basic computer proficiency, including comfort with office software and routine administrative systems
  • Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
  • Spanish language skills are a plus, but not required
Job Responsibility
Job Responsibility
  • Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
  • Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
  • Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
  • Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
  • Scan, fax, and organize clinic documents to maintain complete and accessible patient records
  • Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
  • Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
  • Use electronic health record and office systems to document information accurately and support efficient daily clinic operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...
Location
Location
United States , Tacoma
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in a healthcare front office, medical reception, or patient services role is required
  • Working knowledge of medical terminology and standard clinic registration processes
  • Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
  • Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
  • Familiarity with electronic medical record systems
  • experience with NextGen or similar platforms is preferred
  • Basic computer proficiency, including comfort with office software and routine administrative systems
  • Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
  • Spanish language skills are a plus, but not required
Job Responsibility
Job Responsibility
  • Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
  • Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
  • Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
  • Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
  • Scan, fax, and organize clinic documents to maintain complete and accessible patient records
  • Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
  • Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
  • Use electronic health record and office systems to document information accurately and support efficient daily clinic operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Patient Service Representative

We are looking for a Patient Service Representative to support a reimbursement-f...
Location
Location
United States , Nottingham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in healthcare customer service, patient access, reimbursement support, or a closely related setting
  • Familiarity with patient intake, registration, referral coordination, or insurance verification processes
  • Strong data entry skills with careful attention to accuracy and documentation quality
  • Ability to communicate professionally by phone with patients, clinical offices, and internal teams
  • Background in home health, medical devices, or another healthcare environment is preferred
  • Comfortable managing multiple tasks in a fast-paced, service-oriented setting
  • Proficiency in call center support, patient assistance, and administrative coordination
Job Responsibility
Job Responsibility
  • Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately
  • Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems
  • Speak with patients, caregivers, and provider offices to gather missing information and clarify account details
  • Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward
  • Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps
  • Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience
  • Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
Read More
Arrow Right

Patient Service Representative

Location
Location
United States , McDonough
Salary
Salary:
Not provided
aylohealth.com Logo
Aylo Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School graduate or equivalent required
  • 2+ years of Contact Center or Customer Service experience required
  • Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
  • Contact Center experience in a healthcare setting preferred
  • Remote experience preferred
  • Previous experience with eClinical Works electronic medical records software a plus
  • Ability to sit and talk for extended periods of time (up to 8 hours at time)
  • Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone
Job Responsibility
Job Responsibility
  • Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
  • Interacts with callers in a prompt, pleasant, and helpful manner
  • Determines needs of callers and provides instructions/directions as needed
  • Schedules and/or reschedules appointments for patient office visits and procedures
  • Collaborate with different offices to drive resolution for patient/caller
  • Supplies callers with adequate and accurate information such as addresses and provider information
  • Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
  • Collects and records accurate patient information in CRM
  • Assist callers with questions regarding patient appointments or cancellation requests
  • Meets or exceeds quality and productivity standards as set by the Contact Center Leader
What we offer
What we offer
  • Medical insurance with prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Company-paid basic life insurance
  • 401(k) with company match
  • Dependent Care Flexible Spending Account
  • Healthcare Flexible Spending Account
  • Paid time off
  • Fulltime
Read More
Arrow Right

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...
Location
Location
United States , Puyallup
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience scheduling appointments in a healthcare, clinic, or patient service setting
  • Ability to assist patients professionally in person and over the phone
  • Knowledge of patient registration procedures and general front-desk workflows
  • Strong customer service skills, including experience handling high-volume calls
  • Excellent verbal communication and interpersonal abilities
  • Strong attention to detail and accuracy when entering or updating information
  • Ability to manage multiple priorities in a fast-paced environment
Job Responsibility
Job Responsibility
  • Coordinate patient appointments by phone and ensure scheduling details are entered accurately
  • Welcome and assist patients with registration, check-in, and general service needs
  • Respond to inbound calls with professionalism, providing clear information and directing inquiries appropriately
  • Maintain accurate patient records and update demographic or appointment information as needed
  • Support front-end patient service operations to help create an efficient and positive care experience
  • Communicate with patients regarding appointment availability, next steps, and basic service questions
  • Verify required information during the registration process to help ensure complete and accurate documentation
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...
Location
Location
United States , Danvers
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting patient scheduling, registration, or related healthcare administrative functions
  • Strong customer service skills with the ability to assist patients in a respectful and empathetic manner
  • Prior exposure to call center or high-volume phone support environments
  • Ability to manage multiple tasks accurately while working in a fast-paced setting
  • Comfortable using computer systems for appointment coordination, data entry, and patient record updates
  • Clear verbal and written communication skills for interacting with patients and internal teams
  • Strong attention to detail and a dependable approach to daily responsibilities
Job Responsibility
Job Responsibility
  • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations
  • Welcome and assist patients throughout the registration process while confirming demographic and insurance information
  • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed
  • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner
  • Maintain accurate records in scheduling and registration systems to support smooth daily operations
  • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests
  • Monitor appointment details closely to reduce errors and improve the overall patient access experience
What we offer
What we offer
  • Medical benefits
  • Vision benefits
  • Dental benefits
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Patient Service Representative

We are looking for a Patient Service Representative to support scheduling and pa...
Location
Location
United States , Burien
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in patient scheduling, medical office support, or a similar healthcare customer service role
  • Working knowledge of medical terminology and common outpatient scheduling practices
  • Experience verifying insurance eligibility, referrals, and prior authorizations
  • Ability to explain insurance and billing information to patients in a clear and detail-oriented manner
  • Strong attention to detail when handling patient demographics, documentation, and electronic medical records
  • Excellent customer service skills with the patience and empathy needed to support diverse patient needs
  • Comfortable speaking with patients, providers, and clinic staff by phone and through other standard communication channels
Job Responsibility
Job Responsibility
  • Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines
  • Confirm and update patient demographic details and enter accurate information into the electronic medical record
  • Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments
  • Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested
  • Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits
  • Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required
  • Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current
  • Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction
  • Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication
  • Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
Read More
Arrow Right