Patient Service Representative

• Welcome and assist patients as they arrive, ensuring a warm and detail-oriented experience
• Provide support to patients over the phone, addressing questions and concerns with empathy and clarity
• Collect and verify insurance documentation, ensuring all information is accurately entered into the system
• Input patient data into software platforms while reviewing medical documents for completeness
• Maintain cleanliness and orderliness of patient rooms and common areas
• Coordinate patient services, including scheduling and registration, to ensure seamless care delivery
• Collaborate with colleagues and other healthcare professionals to support patient needs
• Educate patients on durable medical equipment and provide guidance as needed
• Demonstrate initiative by keeping detailed notes and staying organized in a busy environment
• Assist mastectomy patients with sensitivity and attention to detail

• Previous experience in patient service or a related medical role is strongly preferred
• Strong communication skills with the ability to interact compassionately with patients
• Exceptional organizational abilities and attention to detail when managing documentation
• Proven ability to handle a fast-paced and busy environment with patience and resilience
• Initiative and willingness to take notes and manage tasks independently
• Basic understanding of medical terminology and durable medical equipment

Familiarity with call center customer service or patient registration processes

• medical
• vision
• dental
• life insurance
• disability insurance
• 401(k) plan