Patient Service Representative Job at Advocate Health Care (Concord)

Patient Service Representative

Advocate Health Care

Location:
United States , Concord

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.80 - 31.20 USD / Hour

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Job Description:

Patient Service Representative position at Atrium Health Cabarrus, part of Advocate Health. The role involves creating electronic health records, patient registration, insurance verification, customer service, and ensuring compliance with healthcare regulations. The position is part-time with varied hours Monday through Saturday.

Job Responsibility:

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Knows insurance basics and recognizes commercial and government plans
Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed
Understands and discusses financial information and obligations with patients
Knows how and when to refer patients to Financial Advocates
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests
Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc
Monitors and works assigned electronic health record work queues, following the department’s approved process
This position may require travel, therefore, will be exposed to weather and road conditions
Responds quickly to patient medical status and emergency situations occurring in clerical areas
Operates all equipment necessary to perform the job
Escorts patients to nursing units or outpatient departments as necessary
May be asked to work a flexible schedule at times to meet the needs of the department

Requirements:

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision
Strong attention to detail and accuracy
Must be able to transition from sitting to standing frequently
Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more
Must be able to push/pull up to 50 lbs. with assistance
Sensory requirements include vision, hearing and touch
Must also be able to speak clearly
Must be able to use hands with fine motor skills for keyboard data entry

Nice to have:

Experience with insurance verification/eligibility tools
Experience with EPIC electronic medical record
Experience with patient liability estimation tools
Experience with electronic email, Microsoft Office, Internet and phone technology

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

Advocate Health Care - All Job Offers

Job Link Share:

Patient Service Representative

Advocate Health Care

Location:
United States , Concord

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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