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Advocate Health Care Logo Advocate Health Care · Customer Service

Patient Service Representative

United States, Concord 20.80 - 31.20 USD / Hour · Job Posted February 20, 2026
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Job Description

Patient Service Representative position at Atrium Health Cabarrus, part of Advocate Health. The role involves creating electronic health records, patient registration, insurance verification, customer service, and ensuring compliance with healthcare regulations. The position is part-time with varied hours Monday through Saturday.

Job Responsibility

  • Creates the initial electronic health record that serves as the foundation of the patient medical record
  • Prevents creation of duplicate medical records
  • Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
  • Checks in and registers patients
  • obtains and verifies complete demographic, guarantor, and insurance information
  • discusses and collects co-pays and other out-of-pocket patient responsibilities
  • Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
  • Knows insurance basics and recognizes commercial and government plans
  • Understands which plans Advocate Health contracts with and when a statement of financial responsibility is needed
  • Understands and discusses financial information and obligations with patients
  • Knows how and when to refer patients to Financial Advocates
  • Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
  • May schedule patient appointments: may also coordinate cancellations, reschedules, wait list requests, and recall requests
  • Provides accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Offers various assistance to patients to include arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc
  • Monitors and works assigned electronic health record work queues, following the department’s approved process
  • This position may require travel, therefore, will be exposed to weather and road conditions
  • Responds quickly to patient medical status and emergency situations occurring in clerical areas
  • Operates all equipment necessary to perform the job
  • Escorts patients to nursing units or outpatient departments as necessary
  • May be asked to work a flexible schedule at times to meet the needs of the department

Requirements

  • High School Graduate
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
  • Must be able to handle large workloads with many interruptions in a fast-paced environment without direct supervision
  • Strong attention to detail and accuracy
  • Must be able to transition from sitting to standing frequently
  • Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday
  • Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more
  • Must be able to push/pull up to 50 lbs. with assistance
  • Sensory requirements include vision, hearing and touch
  • Must also be able to speak clearly
  • Must be able to use hands with fine motor skills for keyboard data entry

Nice to have

  • Experience with insurance verification/eligibility tools
  • Experience with EPIC electronic medical record
  • Experience with patient liability estimation tools
  • Experience with electronic email, Microsoft Office, Internet and phone technology

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
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