Patient Service Representative

• Welcome and assist patients and visitors with a friendly and attentive demeanor
• Schedule, confirm, and reschedule patient appointments to ensure efficient use of time and resources
• Register patients and update their demographic and insurance details in the electronic health records system
• Verify insurance coverage and complete authorization processes as needed
• Collect payments, including co-pays, deductibles, and outstanding balances, during patient visits
• Maintain accurate and up-to-date patient records in compliance with healthcare regulations
• Collaborate with clinical staff to coordinate patient appointments and ensure proper documentation
• Oversee smooth check-in and check-out procedures to enhance patient flow and satisfaction
• Address patient inquiries and provide guidance regarding services and billing
• Support the team in managing high call volumes while maintaining excellent customer service

• Previous experience in patient registration, scheduling, or a similar role within a healthcare setting
• Proficiency in managing electronic health records and data entry with accuracy
• Strong knowledge of insurance verification and authorization processes
• Excellent customer service skills with the ability to handle patient interactions professionally
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong organizational and communication skills
• Commitment to maintaining patient confidentiality and adhering to healthcare regulations

Familiarity with call center operations and handling high call volumes is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan