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Patient Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Auburn

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is seeking a Patient Service Representative to support physician administrative operations for our client. The position is primarily responsible for managing high call volumes and coordinating communications between physicians, their support staff, outside offices, and patients. Heavy phone volume and administrative support duties are central to this role. This is a highly accountable position that requires professionalism, confidentiality, and a strong commitment to excellent patient service.

Job Responsibility:

  • Manage multiple phone lines and direct calls using a centralized phone system
  • handle high call volumes efficiently
  • Relay pertinent patient and/or examination information between physicians, clinical staff, and other healthcare providers
  • Maintain confidentiality of all patient and center information at all times in compliance with HIPAA privacy and security guidelines
  • Provide overall office support including mail distribution, scheduling, calendar coordination, faxing, typing and disseminating correspondence, and supporting special projects
  • Work closely with team members to ensure all physician and referring office needs are being met, practicing quality customer service in a team environment

Requirements:

  • High School Diploma or GED required
  • Associate's degree preferred, or equivalent two years of administrative or receptionist experience
  • Medical terminology background preferred
  • Demonstrated excellent verbal and written communication skills with the ability to communicate professionally with medical facilities, patients, and customers
  • Proficiency in Microsoft Office Suite
  • ability to manage multiple tasks and carry out instructions effectively
  • Ability to work independently with minimal supervision while exhibiting strong teamwork and good judgment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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