Patient Service Representative Job at Robert Half (Encino)

Patient Service Representative

We are looking for a Patient Service Representative to support front-end patient...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient access, medical front desk, healthcare customer service, or a similar administrative support role
Working knowledge of patient registration, appointment scheduling, payment collection, and medical billing practices
Ability to verify insurance coverage, support authorizations or eligibility workflows, and handle Medicaid or managed care processes
Proficiency with healthcare and office systems such as Allscripts, Cerner, Dentrix, CRM platforms, or similar software tools
Strong verbal communication skills, including confidence handling inbound calls and speaking with patients, providers, and internal teams
High attention to detail with the ability to maintain accurate records, reports, charts, and documentation
Understanding of patient confidentiality standards and the importance of handling sensitive information with discretion
Ability to manage multiple tasks in a fast-paced clinical environment while maintaining professionalism and accuracy

Job Responsibility

Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations
Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times
Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes
Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date
Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows
Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates
Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients
Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed
Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts
Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Patient Service Representative

We are offering a long-term contract employment opportunity for a Patient Servic...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Type 40 words per minute
HS Diploma or GED required
2+ years of experience in an applicable, high-call volume setting, must also have healthcare experience
Excellent customer service skills
Knowledge of medical terminology
Demonstrated knowledge of proper English grammar in speaking and writing
Maintain respect and composure in stressful situations
Navigate complex software tools and accurately input data
Effectively document caller notes into the medical record
Ability to adjust communication to fit the needs and level of understanding of the receiver

Job Responsibility

Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
Coordinates care by scheduling editing and maintaining routine patient physician appointments for new and returning patients
Facilitates communication between the patient and the physician or clinic
Delivers expert knowledge regarding clinic-specific processes
Accurately documents and routes calls to the proper department
Identifies urgent customer needs or operational issues and escalates appropriately
Works with care teams patients and outside facilities to obtain necessary information required for care
Communicates with the care team and support staff on various patient issues
Obtains and updates insurance information
Meets all regulatory and compliance standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Puyallup

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience scheduling appointments in a healthcare, clinic, or patient service setting
Ability to assist patients professionally in person and over the phone
Knowledge of patient registration procedures and general front-desk workflows
Strong customer service skills, including experience handling high-volume calls
Excellent verbal communication and interpersonal abilities
Strong attention to detail and accuracy when entering or updating information
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Coordinate patient appointments by phone and ensure scheduling details are entered accurately
Welcome and assist patients with registration, check-in, and general service needs
Respond to inbound calls with professionalism, providing clear information and directing inquiries appropriately
Maintain accurate patient records and update demographic or appointment information as needed
Support front-end patient service operations to help create an efficient and positive care experience
Communicate with patients regarding appointment availability, next steps, and basic service questions
Verify required information during the registration process to help ensure complete and accurate documentation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are looking for a Patient Service Representative to support daily front-end p...

Location

United States , Blue Bell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills with the ability to interact professionally with patients and staff
Experience scheduling appointments and managing patient-facing administrative workflows
Working knowledge of insurance verification, benefit functions, referrals, and authorization processes
Familiarity with EMR platforms
experience with Epic software or ProFile module is an advantage
Ability to maintain accuracy when entering patient demographic and insurance information
Understanding of HIPAA standards, confidentiality practices, and healthcare compliance expectations
Proven ability to resolve issues efficiently while delivering high-quality customer service
Prior exposure to healthcare support tasks such as copay collection or screening coordination is a plus

Job Responsibility

Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries
Arrange appointments, update calendars, and coordinate changes while following established office procedures
Review patient demographic information and maintain accurate documentation within EMR and Epic systems
Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks
Process referrals and authorizations in a timely manner to help ensure continuity of care
Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate
Handle confidential records in accordance with HIPAA requirements and internal compliance protocols
Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Wilmington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in patient services, front-desk healthcare support, or a similar customer-facing medical office role
Background in patient scheduling, patient registration, and general patient assistance
Strong call handling and customer service skills in a fast-paced setting
Comfortable learning new systems and using technology for daily administrative work
Self-motivated approach with the ability to work independently and take ownership of responsibilities
Reliable transportation and availability to work onsite in Wilmington, Delaware from 8:00 AM to 4:30 PM
Detail-oriented communication skills and a willingness to grow within the role

Job Responsibility

Coordinate patient appointments and maintain an organized daily schedule for the office
Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately
Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members
Complete patient registration tasks and update records in the system with careful attention to detail
Provide clear service and support to patients before, during, and after appointments
Work closely with the onsite manager and office staff to keep front-desk operations running smoothly
Use office technology and internal systems effectively to manage administrative and patient service tasks
Maintain a business-casual presence while delivering a positive experience for patients and visitors

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a healthcare front office, medical reception, or patient services role is required
Working knowledge of medical terminology and standard clinic registration processes
Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
Familiarity with electronic medical record systems
experience with NextGen or similar platforms is preferred
Basic computer proficiency, including comfort with office software and routine administrative systems
Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
Spanish language skills are a plus, but not required

Job Responsibility

Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
Scan, fax, and organize clinic documents to maintain complete and accessible patient records
Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
Use electronic health record and office systems to document information accurately and support efficient daily clinic operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a healthcare front office, medical reception, or patient services role is required
Working knowledge of medical terminology and standard clinic registration processes
Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
Familiarity with electronic medical record systems
experience with NextGen or similar platforms is preferred
Basic computer proficiency, including comfort with office software and routine administrative systems
Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
Spanish language skills are a plus, but not required

Job Responsibility

Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
Scan, fax, and organize clinic documents to maintain complete and accessible patient records
Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
Use electronic health record and office systems to document information accurately and support efficient daily clinic operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support a reimbursement-f...

Location

United States , Nottingham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in healthcare customer service, patient access, reimbursement support, or a closely related setting
Familiarity with patient intake, registration, referral coordination, or insurance verification processes
Strong data entry skills with careful attention to accuracy and documentation quality
Ability to communicate professionally by phone with patients, clinical offices, and internal teams
Background in home health, medical devices, or another healthcare environment is preferred
Comfortable managing multiple tasks in a fast-paced, service-oriented setting
Proficiency in call center support, patient assistance, and administrative coordination

Job Responsibility

Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately
Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems
Speak with patients, caregivers, and provider offices to gather missing information and clarify account details
Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward
Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps
Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience
Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

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Patient Service Representative

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