Patient Service Representative Job at Robert Half (Nottingham)

New

Patient Service Representative

Location

United States , McDonough

Salary:

Not provided

Aylo Health

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
2+ years of Contact Center or Customer Service experience required
Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
Contact Center experience in a healthcare setting preferred
Remote experience preferred
Previous experience with eClinical Works electronic medical records software a plus
Ability to sit and talk for extended periods of time (up to 8 hours at time)
Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

Job Responsibility

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
Interacts with callers in a prompt, pleasant, and helpful manner
Determines needs of callers and provides instructions/directions as needed
Schedules and/or reschedules appointments for patient office visits and procedures
Collaborate with different offices to drive resolution for patient/caller
Supplies callers with adequate and accurate information such as addresses and provider information
Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
Collects and records accurate patient information in CRM
Assist callers with questions regarding patient appointments or cancellation requests
Meets or exceeds quality and productivity standards as set by the Contact Center Leader

What we offer

Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
Paid time off

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Danvers

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting patient scheduling, registration, or related healthcare administrative functions
Strong customer service skills with the ability to assist patients in a respectful and empathetic manner
Prior exposure to call center or high-volume phone support environments
Ability to manage multiple tasks accurately while working in a fast-paced setting
Comfortable using computer systems for appointment coordination, data entry, and patient record updates
Clear verbal and written communication skills for interacting with patients and internal teams
Strong attention to detail and a dependable approach to daily responsibilities

Job Responsibility

Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations
Welcome and assist patients throughout the registration process while confirming demographic and insurance information
Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed
Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner
Maintain accurate records in scheduling and registration systems to support smooth daily operations
Communicate clearly with clinical and administrative teams to help align patient appointments and service requests
Monitor appointment details closely to reduce errors and improve the overall patient access experience

What we offer

Medical benefits
Vision benefits
Dental benefits
Life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support scheduling and pa...

Location

United States , Burien

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in patient scheduling, medical office support, or a similar healthcare customer service role
Working knowledge of medical terminology and common outpatient scheduling practices
Experience verifying insurance eligibility, referrals, and prior authorizations
Ability to explain insurance and billing information to patients in a clear and detail-oriented manner
Strong attention to detail when handling patient demographics, documentation, and electronic medical records
Excellent customer service skills with the patience and empathy needed to support diverse patient needs
Comfortable speaking with patients, providers, and clinic staff by phone and through other standard communication channels

Job Responsibility

Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines
Confirm and update patient demographic details and enter accurate information into the electronic medical record
Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments
Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested
Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits
Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required
Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current
Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction
Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication
Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Patient Service Representative

We are offering a long-term contract employment opportunity for a Patient Servic...

Location

United States , Newark

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Type 40 words per minute
HS Diploma or GED required
2+ years of experience in an applicable, high-call volume setting, must also have healthcare experience
Excellent customer service skills
Knowledge of medical terminology
Demonstrated knowledge of proper English grammar in speaking and writing
Maintain respect and composure in stressful situations
Navigate complex software tools and accurately input data
Effectively document caller notes into the medical record
Ability to adjust communication to fit the needs and level of understanding of the receiver

Job Responsibility

Responds to a high-volume of incoming and outgoing telephone calls and faxed referral
Coordinates care by scheduling editing and maintaining routine patient physician appointments for new and returning patients
Facilitates communication between the patient and the physician or clinic
Delivers expert knowledge regarding clinic-specific processes
Accurately documents and routes calls to the proper department
Identifies urgent customer needs or operational issues and escalates appropriately
Works with care teams patients and outside facilities to obtain necessary information required for care
Communicates with the care team and support staff on various patient issues
Obtains and updates insurance information
Meets all regulatory and compliance standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

You have a purpose, unique talents and NOW is the time to embrace it, live it an...

Location

United States , Longmont

Salary:

18.00 - 29.46 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc.
High School Diploma or GED required
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Job Responsibility

Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient
Demonstrate personal accountability for relationship- based care, organizational mission, and core values

What we offer

medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Service Representative

You have a purpose, unique talents and NOW is the time to embrace it, live it an...

Location

United States , Fountain

Salary:

18.00 - 29.46 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc.
High School Diploma or GED required

Job Responsibility

Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient
Demonstrate personal accountability for relationship- based care, organizational mission, and core values

What we offer

Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Service Representative

Robert Half is seeking a Patient Service Representative to support physician adm...

Location

United States , Auburn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Associate's degree preferred, or equivalent two years of administrative or receptionist experience
Medical terminology background preferred
Demonstrated excellent verbal and written communication skills with the ability to communicate professionally with medical facilities, patients, and customers
Proficiency in Microsoft Office Suite
ability to manage multiple tasks and carry out instructions effectively
Ability to work independently with minimal supervision while exhibiting strong teamwork and good judgment

Job Responsibility

Manage multiple phone lines and direct calls using a centralized phone system
handle high call volumes efficiently
Relay pertinent patient and/or examination information between physicians, clinical staff, and other healthcare providers
Maintain confidentiality of all patient and center information at all times in compliance with HIPAA privacy and security guidelines
Provide overall office support including mail distribution, scheduling, calendar coordination, faxing, typing and disseminating correspondence, and supporting special projects
Work closely with team members to ensure all physician and referring office needs are being met, practicing quality customer service in a team environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support front-end patient...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in patient access, medical front desk, healthcare customer service, or a similar administrative support role
Working knowledge of patient registration, appointment scheduling, payment collection, and medical billing practices
Ability to verify insurance coverage, support authorizations or eligibility workflows, and handle Medicaid or managed care processes
Proficiency with healthcare and office systems such as Allscripts, Cerner, Dentrix, CRM platforms, or similar software tools
Strong verbal communication skills, including confidence handling inbound calls and speaking with patients, providers, and internal teams
High attention to detail with the ability to maintain accurate records, reports, charts, and documentation
Understanding of patient confidentiality standards and the importance of handling sensitive information with discretion
Ability to manage multiple tasks in a fast-paced clinical environment while maintaining professionalism and accuracy

Job Responsibility

Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations
Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times
Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes
Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date
Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows
Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates
Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients
Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed
Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts
Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

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