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We are looking for a Patient Service Representative to join our team in Greenville, South Carolina. This is a contract-to-permanent position offering an excellent opportunity to make a meaningful impact in the healthcare industry. The ideal candidate will provide exceptional support to patients and visitors, ensuring a seamless experience from check-in to check-out.
Job Responsibility:
Greet patients and visitors warmly, offering attentive and detail-oriented assistance during their visit
Schedule, reschedule, and confirm appointments while maintaining an organized calendar
Register patients and update their demographic and insurance details in the electronic health records system
Verify insurance coverage and secure necessary authorizations as required
Collect payments, including co-pays, deductibles, and outstanding balances, ensuring accurate financial transactions
Maintain accurate and up-to-date patient records in compliance with organizational standards
Coordinate with clinical staff to ensure smooth communication regarding appointments and documentation
Manage the check-in and check-out process efficiently to optimize patient flow
Respond to patient inquiries and provide solutions or escalate issues as needed
Follow established protocols to deliver high-quality patient services
Requirements:
Previous experience in patient scheduling, registration, or related healthcare administrative roles
Strong interpersonal and communication skills, with a focus on customer service
Familiarity with electronic health record (EHR) systems and data entry processes
Knowledge of insurance verification and authorization procedures
Ability to handle financial transactions, including collecting payments and balancing accounts
Excellent organizational skills with the ability to multitask in a fast-paced environment
High school diploma or equivalent
Nice to have:
Proficiency in using call center systems to assist patients over the phone is a plus
Additional certifications in healthcare administration are advantageous
What we offer:
medical, vision, dental, and life and disability insurance