Patient Service Representative Job at The University of Kansas Health System (Great Bend)

Patient Service Representative

The University of Kansas Health System

Location:
United States , Great Bend

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed.

Job Responsibility:

Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests
Preauthorization of clinic specific visits as needed
Collecting copays and self-pay balances
Point of service paperwork, acquire signatures and scan to chart
Provide activation and support for the MyChart EMR System
Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system
Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission
Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed
Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties
Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management
Responsible for following Personal Protective Equipment (PPE) guidelines
Employee will receive a 30-60-90-day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines
Processes doctor’s orders
Faxes documents
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements:

High School Graduate or GED
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
Must have basic computer skills including Microsoft Excel, Word, Adobe and Office
Customer service skills required
Must possess the ability to work well with others, maintain confidentiality and use good judgement

Nice to have:

Clerical, registration and/or customer service experience within a health care setting
Fluent English - Ability to read and write English
Prefer knowledge of Financial Information/Insurance (information related to insurance, billing and payment), Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates
Clinical Information (information that describes a patient's health status), Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, and History and Physical preferred
Coding Information (clinical information that is in (alpha) numeric format) such as ICD-9 Codes, Rev Codes, CPT Codes preferred
Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

The University of Kansas Health System - All Job Offers

Job Link Share:

Patient Service Representative

The University of Kansas Health System

Location:
United States , Great Bend

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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