Patient Service Representative Job at Robert Half (Miami)

Patient Service Representative

Robert Half

Location:
United States , Miami

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant.

Job Responsibility:

Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations
Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times
Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes
Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date
Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows
Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates
Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients
Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed
Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts
Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership

Requirements:

Previous experience in patient access, medical front desk, healthcare customer service, or a similar administrative support role
Working knowledge of patient registration, appointment scheduling, payment collection, and medical billing practices
Ability to verify insurance coverage, support authorizations or eligibility workflows, and handle Medicaid or managed care processes
Proficiency with healthcare and office systems such as Allscripts, Cerner, Dentrix, CRM platforms, or similar software tools
Strong verbal communication skills, including confidence handling inbound calls and speaking with patients, providers, and internal teams
High attention to detail with the ability to maintain accurate records, reports, charts, and documentation
Understanding of patient confidentiality standards and the importance of handling sensitive information with discretion
Ability to manage multiple tasks in a fast-paced clinical environment while maintaining professionalism and accuracy

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:

On-site work

Robert Half - All Job Offers

Job Link Share: