Patient Service Representative Job at Advocate Health Care (Kaukauna)

Patient Service Representative

Advocate Health Care

Location:
United States , Kaukauna

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.80 - 29.70 USD / Hour

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Job offer has expired

Job Description:

Department: 10475 Enterprise Revenue Cycle - BayCare Medical Center WI Arrival. Status: Part time. Benefits Eligible: Yes. Hours Per Week: 20. Schedule Details/Additional Information: Hours: 11am - 7:30pm. Approximant rotation: Week 1 - Sunday / Thursday / Friday. Week 2 - Friday, Saturday. Must work every other weekend as assigned and participate in Holiday Rotation as assigned.

Job Responsibility:

Greets and checks in patients arriving for their appointments
Ensures patient information is complete and accurate
Collects patient responsibility as identified in the pre-registration process
Completes the registration process on walk-in patients
Verifies and/or updates patient demographic and insurance information
Verifies insurance benefits, obtains/calculates patient responsibility and request payment
Communicates to patient the organization expectation of payment at time of service
Identifies patients in need of financial assistance and refers patients to Financial Advocate
Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities
Monitors patient flow to ensure patients are cared for efficiently and courteously
Performs visit closure, including checking out patients and providing patient with appropriate documents
Schedules patient visits using guidelines established within scheduling system
Assists with new caregiver onboarding
Works assigned EPIC work queues
Maintains excellent public relations with patients, families, and clinical staff
Proactively communicates issues involving customer service and process improvement opportunities to management
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements

Requirements:

High School Graduate
Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers
Demonstrated ability to identify and understand issues and problems
Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations
Mathematical aptitude, effective communication skills and critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures
Ability to read and interpret documents such as safety rules and procedure manuals
Ability to speak effectively to customers or employees
Ability to handle sensitive and confidential information
Ability to problem solve in a high profile and high stress area
Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently
Must be able to push/pull up to 50 lbs. with assistance
Must have functional speech and hearing
Must be able to use hands with fine motor skills for keyboard data entry
Must be able to work a flexible schedule to support the needs of the department

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 09, 2026

Employment Type:

Parttime

Work Type:

On-site work

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