Patient Service Representative

• Greets and accurately registers patients in EMR system verifying essential billing and demographic information
• Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
• Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately
• Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails
• Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results
• refers complex issues to practice manager or a clinical staff member, as appropriate
• Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery
• Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays
• Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary
• Reviews encounter forms for accuracy and completeness, checks with physician for missing information
• Enters patient charges into the EMR system according to established policies and procedures
• Batches encounter forms and balances charges
• Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments
• Releases information from records, only according to corporate policies and procedures
• Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients
• CRT/PC experience in a customer service setting
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
• Strong communication skills
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
• Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space
• Ability to work under stressful conditions with demanding customers
• Ability to lift up to 35 pounds without assistance

Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Opportunity for annual increases based on performance
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions