Patient Service Representative

• Schedule patient appointments using approved systems and provide reminders for upcoming visits
• Manage patient registration processes, including updating demographic information and verifying authorizations for services
• Confirm insurance coverage and eligibility for all patients, including coordination with Medicare, Medi-Cal, and other federal and state programs
• Serve as the primary contact for patient interactions, addressing inquiries and resolving concerns efficiently and professionally
• Maintain accurate records and documentation in electronic medical record systems such as Epic
• Collaborate with healthcare providers and staff to optimize patient flow and scheduling
• Ensure compliance with organizational policies and procedures in all patient service activities
• Conduct follow-ups with patients regarding scheduling changes or additional requirements
• Provide excellent customer service by fostering a welcoming and supportive environment
• Assist with supervisory oversight, ensuring quality control and adherence to service standards

• High school diploma or equivalent is required
• Minimum of one year of experience in a patient service or medical front office role
• Proficiency in Epic EMR and other electronic medical record systems is essential
• Strong knowledge of health insurance policies, including Medicare, Medi-Cal, and other federal/state programs
• Demonstrated ability to deliver exceptional customer service in a healthcare setting
• Excellent communication and organizational skills, with attention to detail
• Ability to work effectively in a fast-paced and dynamic environment

Previous experience in supervisory roles or call center customer service is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan