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Patient Service Representative

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Advocate Health Care

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Location:
United States , Aurora

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.80 - 31.20 USD / Hour
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Job Description:

Completes patient order confirmations and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes.

Job Responsibility:

  • Completes patient order confirmations and modifications
  • Reviews all paperwork submitted with equipment set up packets
  • Follows up on safety issues documented by drivers
  • Processes service maintenance tickets
  • Maintain a knowledge of Medicare, Medicaid, HMO, Managed Care, PHO's and Advocate contract procedures and guidelines
  • Verify that current and appropriate authorizations are in place
  • Identification, investigation and verification of sources of reimbursement
  • Be proficient in the use of computerized resources and data entry programs
  • Completes daily update by running the Confirmed Orders for Billing Report
  • Completes Direct Bill entry for supply closet items
  • Obtains payable diagnosis codes for item dispensed
  • Reviews billing system to determine if patient has an existing account or creates a new account
  • Completes insurance eligibility check
  • Enters charges through Direct Billing entry
  • Completes monthly bulk billing
  • Works weekly Open Orders Report
  • Confirms or deletes open orders
  • Completes daily patient record retention and archive processes
  • Prepares all documents received during the confirmation process for scanning
  • Operates and monitors scanning/imaging equipment
  • Reviews output copies
  • Indexes scanned documents
  • Storage and destruction of scanned documents
  • Prepares and works various reports
  • Works monthly discharge reports
  • Works monthly Medicare Continued Use report
  • Follows up on lost/stolen equipment
  • Provides customer service support to both internal and external customers
  • Responds to customer equipment questions
  • Works with Intake and Distribution to answer questions
  • Back up phone support for all AHCP departments
  • Runs, collects and tabulates data and submits to management selected, assigned reports

Requirements:

  • High School Diploma
  • 3-4 years office experience
  • Understanding of third party payors, including Medicare, Medicaid and private insurance companies
  • Strong Data Entry ability
  • Strong Organization Skills
  • Strong Detail Orientation
  • Strong Customer Service Skills
  • Able to work independently with minimal supervision

Nice to have:

  • Knowledge of medical terminology
  • Home care experience
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Parttime
Work Type:
On-site work
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