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Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Job Responsibility:
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person
Greets and accurately registers patients in EMR system verifying essential billing and demographic information
Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently
Answers multiple incoming telephone lines
Distributes communications accurately
Resolves a variety of patient questions
Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed
Notifies patient care area when patient has arrived
Accurately identifies type of insurance from card
Reviews encounter forms for accuracy and completeness
Enters patient charges into the EMR system
Batches encounter forms and balances charges
Ensures the availability of properly prepared patient medical records
Maintains medical record including loose filing and re-filing of charts daily
Releases information from records
Requirements:
High school diploma or equivalent
One to two years related customer service experience