Patient Service Representative Job at Robert Half (Blue Bell)

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Wilmington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in patient services, front-desk healthcare support, or a similar customer-facing medical office role
Background in patient scheduling, patient registration, and general patient assistance
Strong call handling and customer service skills in a fast-paced setting
Comfortable learning new systems and using technology for daily administrative work
Self-motivated approach with the ability to work independently and take ownership of responsibilities
Reliable transportation and availability to work onsite in Wilmington, Delaware from 8:00 AM to 4:30 PM
Detail-oriented communication skills and a willingness to grow within the role

Job Responsibility

Coordinate patient appointments and maintain an organized daily schedule for the office
Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately
Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members
Complete patient registration tasks and update records in the system with careful attention to detail
Provide clear service and support to patients before, during, and after appointments
Work closely with the onsite manager and office staff to keep front-desk operations running smoothly
Use office technology and internal systems effectively to manage administrative and patient service tasks
Maintain a business-casual presence while delivering a positive experience for patients and visitors

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a healthcare front office, medical reception, or patient services role is required
Working knowledge of medical terminology and standard clinic registration processes
Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
Familiarity with electronic medical record systems
experience with NextGen or similar platforms is preferred
Basic computer proficiency, including comfort with office software and routine administrative systems
Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
Spanish language skills are a plus, but not required

Job Responsibility

Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
Scan, fax, and organize clinic documents to maintain complete and accessible patient records
Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
Use electronic health record and office systems to document information accurately and support efficient daily clinic operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are looking for an experienced Patient Service Representative to support a bu...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a healthcare front office, medical reception, or patient services role is required
Working knowledge of medical terminology and standard clinic registration processes
Demonstrated ability to multitask effectively while remaining calm, organized, and service-oriented in a busy environment
Experience with patient scheduling, registration, check-in workflows, and referral or insurance-related processes
Familiarity with electronic medical record systems
experience with NextGen or similar platforms is preferred
Basic computer proficiency, including comfort with office software and routine administrative systems
Understanding of HIPAA requirements and commitment to protecting patient privacy and confidential information
Spanish language skills are a plus, but not required

Job Responsibility

Welcome patients at the front desk, complete check-in procedures, and ensure registration details and required forms are current and accurate
Coordinate referral-related tasks, including processing documentation and supporting insurance verification activities as needed
Collect applicable copays at the time of service and apply sliding fee information correctly based on established patient eligibility guidelines
Place appointment reminder calls and help patients navigate scheduling or follow-up needs in a thorough and courteous manner
Scan, fax, and organize clinic documents to maintain complete and accessible patient records
Balance multiple administrative duties throughout the day, including patient flow support, front office coverage, and end-of-day reconciliation tasks
Communicate clearly with patients regarding front desk payment expectations while directing billing-specific balance questions to the appropriate department
Use electronic health record and office systems to document information accurately and support efficient daily clinic operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support a reimbursement-f...

Location

United States , Nottingham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in healthcare customer service, patient access, reimbursement support, or a closely related setting
Familiarity with patient intake, registration, referral coordination, or insurance verification processes
Strong data entry skills with careful attention to accuracy and documentation quality
Ability to communicate professionally by phone with patients, clinical offices, and internal teams
Background in home health, medical devices, or another healthcare environment is preferred
Comfortable managing multiple tasks in a fast-paced, service-oriented setting
Proficiency in call center support, patient assistance, and administrative coordination

Job Responsibility

Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately
Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems
Speak with patients, caregivers, and provider offices to gather missing information and clarify account details
Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward
Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps
Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience
Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Patient Service Representative

Location

United States , McDonough

Salary:

Not provided

Aylo Health

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
2+ years of Contact Center or Customer Service experience required
Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
Contact Center experience in a healthcare setting preferred
Remote experience preferred
Previous experience with eClinical Works electronic medical records software a plus
Ability to sit and talk for extended periods of time (up to 8 hours at time)
Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

Job Responsibility

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
Interacts with callers in a prompt, pleasant, and helpful manner
Determines needs of callers and provides instructions/directions as needed
Schedules and/or reschedules appointments for patient office visits and procedures
Collaborate with different offices to drive resolution for patient/caller
Supplies callers with adequate and accurate information such as addresses and provider information
Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
Collects and records accurate patient information in CRM
Assist callers with questions regarding patient appointments or cancellation requests
Meets or exceeds quality and productivity standards as set by the Contact Center Leader

What we offer

Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
Paid time off

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Puyallup

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience scheduling appointments in a healthcare, clinic, or patient service setting
Ability to assist patients professionally in person and over the phone
Knowledge of patient registration procedures and general front-desk workflows
Strong customer service skills, including experience handling high-volume calls
Excellent verbal communication and interpersonal abilities
Strong attention to detail and accuracy when entering or updating information
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Coordinate patient appointments by phone and ensure scheduling details are entered accurately
Welcome and assist patients with registration, check-in, and general service needs
Respond to inbound calls with professionalism, providing clear information and directing inquiries appropriately
Maintain accurate patient records and update demographic or appointment information as needed
Support front-end patient service operations to help create an efficient and positive care experience
Communicate with patients regarding appointment availability, next steps, and basic service questions
Verify required information during the registration process to help ensure complete and accurate documentation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare...

Location

United States , Danvers

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience supporting patient scheduling, registration, or related healthcare administrative functions
Strong customer service skills with the ability to assist patients in a respectful and empathetic manner
Prior exposure to call center or high-volume phone support environments
Ability to manage multiple tasks accurately while working in a fast-paced setting
Comfortable using computer systems for appointment coordination, data entry, and patient record updates
Clear verbal and written communication skills for interacting with patients and internal teams
Strong attention to detail and a dependable approach to daily responsibilities

Job Responsibility

Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations
Welcome and assist patients throughout the registration process while confirming demographic and insurance information
Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed
Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner
Maintain accurate records in scheduling and registration systems to support smooth daily operations
Communicate clearly with clinical and administrative teams to help align patient appointments and service requests
Monitor appointment details closely to reduce errors and improve the overall patient access experience

What we offer

Medical benefits
Vision benefits
Dental benefits
Life and disability insurance
401(k) plan

Fulltime

Patient Service Representative

We are looking for a Patient Service Representative to support scheduling and pa...

Location

United States , Burien

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in patient scheduling, medical office support, or a similar healthcare customer service role
Working knowledge of medical terminology and common outpatient scheduling practices
Experience verifying insurance eligibility, referrals, and prior authorizations
Ability to explain insurance and billing information to patients in a clear and detail-oriented manner
Strong attention to detail when handling patient demographics, documentation, and electronic medical records
Excellent customer service skills with the patience and empathy needed to support diverse patient needs
Comfortable speaking with patients, providers, and clinic staff by phone and through other standard communication channels

Job Responsibility

Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines
Confirm and update patient demographic details and enter accurate information into the electronic medical record
Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments
Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested
Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits
Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required
Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current
Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction
Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication
Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

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