Patient Service Representative

• Provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing
• Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Greet and accurately register patients in EMR system verifying essential billing and demographic information
• Coordinate scheduling of patient appointments accurately and efficiently
• Answer multiple incoming telephone lines
• Distribute communications accurately
• Resolve a variety of patient questions
• Schedule future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests
• Notify patient care area when patient has arrived
• Accurately identify type of insurance from card
• Review encounter forms for accuracy and completeness
• Enter patient charges into the EMR system
• Ensure the availability of properly prepared patient medical records, daily schedules and related forms
• Maintain medical record including loose filing and re-filing of charts daily

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients
• CRT/PC experience in a customer service setting
• Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred
• Strong communication skills
• Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
• Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared workspace
• Ability to work under stressful conditions with demanding customers
• Ability to lift up to 35 pounds without assistance

Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program