Patient Service Representative Job at Advocate Health Care (Aurora)

Patient Service Representative

Advocate Health Care

Location:
United States , Aurora

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.80 - 29.70 USD / Hour

Save Job

Apply Position

Job Description:

Patient Service Representative (PSR) for the Emergency Department with cross-coverage training in Hospital Outpatient Departments. Responsible for patient check-in, registration, insurance verification, financial counseling, scheduling, and maintaining workflow and customer service standards.

Job Responsibility:

Greets and checks in patients arriving for their appointments
Ensures patient information is complete and accurate
Collects patient responsibility
Completes the registration process on walk-in patients
Verifies insurance benefits, obtains/calculates patient responsibility and request payment
Identifies patients in need of financial assistance and refers patients to Financial Advocate
Monitors patient flow
Performs visit closure, including checking out patients
Schedules patient visits
Assists with new caregiver onboarding
Works assigned EPIC work queues
Maintains excellent public relations with patients, families, and clinical staff
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements

Requirements:

High School Graduate
Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers
Demonstrated ability to identify and understand issues and problems
Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations
Mathematical aptitude, effective communication skills and critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to speak effectively to customers or employees of organization
Ability to handle sensitive and confidential information
Ability to problem solve in a high profile and high stress area
Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology
Must be able to sit, stand, walk, lift, carry, squat, and bend frequently
Must be able to push/pull up to 50 lbs. with assistance
Must have functional speech and hearing
Must be able to use hands with fine motor skills for keyboard data entry
Must be able to work a flexible schedule

What we offer:

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Advocate Health Care - All Job Offers

Job Link Share:

Patient Service Representative

Advocate Health Care

Location:
United States , Aurora

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Service Representative

Patient Service Representative

Patient Service Representative

Patient Service Representative

Bi-Lingual Patient Service Representative

Patient Access Services Representative

Customer Service Representative - Pharmacy Service Technician

Clinic Patient Representative Senior

Clinic Patient Representative

Patient Service Representative

Advocate Health Care

Location:United States , Aurora

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 07, 2026

Expiration:February 09, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Service Representative

Patient Service Representative

Patient Service Representative

Patient Service Representative

Bi-Lingual Patient Service Representative

Patient Access Services Representative

Customer Service Representative - Pharmacy Service Technician

Clinic Patient Representative Senior

Clinic Patient Representative

Location:
United States , Aurora

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 07, 2026

Expiration:
February 09, 2026