Patient Service Representative - Vascular Job at beebe healthcare (Lewes)

Job Description

Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.

Job Responsibility

Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis
Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents
Accurately prepares required forms for completion, review, and/or signature by patients or patients� representative and ensures that each is explained and presented in a manner understood by the patient
Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties
Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications
Facilitates patient and information flow by directing patients to correct locations and aiding as needed
Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities
Assists clinical staff and providers with clerical responsibilities when needed
Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures
Assists in care and maintenance of office equipment, building, supplies and patient rooms
Informs the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues
Performs all other duties as assigned by manager/director.

Requirements

Two years experience in hospital/medical office environment with familiarity of registration and insurance
Computer skills with attention to details
Familiar with medical terminology
Ability to communicate with public in a courteous manner
Ability to adapt to change in order to meet patient and organizational needs
Sensitive to difficult/emotional patient situations
Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment
Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility and other systems as needed
Understands HIPAA regulations for patients and other facilities and follows them
Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.

What we offer

Sign-on and Referral Bonuses for select positions
Tuition Assistance up to $5,000
Paid Time Off
Long Term Sick accrual
Employer Contribution Plan
Free Short and Long-Term Disability for Full Time employees
Zero copay for drugs on prescription plan for certain conditions
College Bound 529 Savings Plan
Life Insurance
Beebe Perks via Work Advantage
Employee Assistance Program
Pet Insurance

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Patient Service Representative - Vascular

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