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Patient Service Representative - Vascular

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beebe healthcare

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Location:
United States , Lewes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.50 - 25.58 USD / Hour
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Job Description:

Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.

Job Responsibility:

  • Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis
  • Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents
  • Accurately prepares required forms for completion, review, and/or signature by patients or patients� representative and ensures that each is explained and presented in a manner understood by the patient
  • Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties
  • Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications
  • Facilitates patient and information flow by directing patients to correct locations and aiding as needed
  • Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities
  • Assists clinical staff and providers with clerical responsibilities when needed
  • Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures
  • Assists in care and maintenance of office equipment, building, supplies and patient rooms
  • Informs the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues
  • Performs all other duties as assigned by manager/director.

Requirements:

  • Two years experience in hospital/medical office environment with familiarity of registration and insurance
  • Computer skills with attention to details
  • Familiar with medical terminology
  • Ability to communicate with public in a courteous manner
  • Ability to adapt to change in order to meet patient and organizational needs
  • Sensitive to difficult/emotional patient situations
  • Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment
  • Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility and other systems as needed
  • Understands HIPAA regulations for patients and other facilities and follows them
  • Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.
What we offer:
  • Sign-on and Referral Bonuses for select positions
  • Tuition Assistance up to $5,000
  • Paid Time Off
  • Long Term Sick accrual
  • Employer Contribution Plan
  • Free Short and Long-Term Disability for Full Time employees
  • Zero copay for drugs on prescription plan for certain conditions
  • College Bound 529 Savings Plan
  • Life Insurance
  • Beebe Perks via Work Advantage
  • Employee Assistance Program
  • Pet Insurance

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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