Patient Service Representative Lead Job at Advocate Health Care (West Allis)

Customer Service Representative

Customer Service Representative (Temp-to-Perm) position located in Easton, PA, r...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor's Degree a plus
Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
Experience and understanding of Visual Basic language a plus
Minimum three years of customer service
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Project management skills a plus
Must be goal oriented, reliable, self-motivated and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime

Job Responsibility

Provide professional and proper response to all product and order related inquiries
Develop and improve the focus of customer relationship management with both internal and external customers
Support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance
Handle all telephone, fax or email inquiries relating to freight, product application, or billing issues
Analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Prevent and /or resolve any billing disputes ensuring improved efficiencies

Fulltime

Patient Service Representative Lead

Leads the patient service area, ensuring department standards, staff education, ...

Location

United States , Lake Geneva

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
High school diploma or GED
Demonstrates the Advocate Health purpose, values and behaviors
Demonstrated ability to effectively act as a resource to other teammates
Ability to effectively communicate policies and procedures and provide coaching to teammates
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Analytical skills including the ability to facilitate data collection to be used for current operations and future planning
Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work

Job Responsibility

Oversees the daily activities of the patient service area to ensure department standards are met
Educates staff of any changes pertinent to their roles
Orders supplies according to budget guidelines and department needs
Identifies staffing needs and communicates those needs to leadership
Ensures all personnel department policies and procedures are followed
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance
Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns
May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments
break and lunch schedules
training and team meeting schedules)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Customer Care Account Representative

POSITION: CUSTOMER CARE ACCOUNT REPRESENTATIVE LOCATION: CUSTOMER CARE, COMMERCE...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Bachelor's Degree a plus
Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project
Experience and understanding of Visual Basic language a plus
Minimum three years of customer service
Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation
Project management skills a plus
Must be goal oriented, reliable, self-motivated and able to multi-task effectively
Willing to be flexible in schedule and work occasional overtime

Job Responsibility

Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required
Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues
Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative
Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required
Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures
Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management
Prevent and /or resolve any billing disputes ensuring improved efficiencies
Adhere to all company policies, procedures and best practices of all order cycle activities
Maintain current documentation and files as per established procedures and policies

Fulltime

Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative t...

Location

United States , Atlanta

Salary:

20.00 - 30.00 / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high-volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions-focused
Basic math skills

Job Responsibility

Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility

Fulltime

Call Center Representative

Are you the kind of person who can calm someone down just by how you talk to the...

Location

United States , San Antonio

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus

Job Responsibility

Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility

Fulltime

Patient Service Representative Lead

You have a purpose, unique talents and NOW is the time to embrace it, live it an...

Location

United States , Denver

Salary:

18.42 - 28.04 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office
Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
Knowledge of medical terminology and medical insurance payers
Attention to detail
Critical thinking and problem solving
Desire to work with patient populations
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Job Responsibility

Partner with clinic leadership to assist with oversight of the patient service team
Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient
Demonstrate personal accountability for relationship- based care, organizational mission, and core values

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Patient Service Representative Lead

Join our Patient Service Representative team. As a Patient Service Representativ...

Location

United States , Monument, Colorado

Salary:

18.42 - 28.04 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office
Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
Knowledge of medical terminology and medical insurance payers
Attention to detail
Critical thinking and problem solving
Desire to work with patient populations
Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Job Responsibility

Partner with clinic leadership to assist with oversight of the patient service team
Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient
Demonstrate personal accountability for relationship- based care, organizational mission, and core values.

What we offer

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

Fulltime

Supervisor Patient Access Services - Specialty Nursing

Supervises employees engaged in scheduling, registration, insurance and procedur...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Associates Degree (A.A.) or equivalent from an accredited two-year college or technical school, or an equivalent combination of relevant education and experience
Four (4) years related medical billing, insurance, healthcare documentation, and/or scheduling experience, preferably in a lead or supervisory role
CHAM (Certified Healthcare Access Manager) preferred
Knowledge of hospital billing, insurance and scheduling processes and procedures
Knowledge of medical terminology and coding
Skill in the use of computer applications such as: Excel, Word, Internet, e-mail, and terminal emulator programs
maintains basic knowledge of networked computer systems
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Possesses and maintains knowledge of current regulatory and third party payer changes with respect to authorizations, verification requirements to support billing reimbursement
Ability to write reports, business correspondence, and procedure manuals

Job Responsibility

Performs supervisory functions: prepares work schedules, assigns staff, observes and reviews performance to provide input to formal evaluations, makes recommendations for personnel actions, assists in staff selection, provides orientation, training and ongoing in-services for staff, and schedules and supervises Patient Access Services functions/activities so as not to interrupt or interfere with patient care activities
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff
adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication
Demonstrates and upholds established standards of behavior, safety, and confidentiality, as well as TMCH and department policies and standards
ensures compliance with all applicable regulatory requirements
Provides input for budget preparation and monitors/controls expenses within approved budget allocations
Compiles and distributes information regarding patient’s personal, insurance, and financial status
Provides appropriate forms to billing and other departments
Maintains department records, reports, and files as required
Authorizes written and/or verbal inquiries to third party payers to reconcile patient accounts

Fulltime

Patient Service Representative Lead

Advocate Health Care

Location:
United States , West Allis ▼
Milwaukee

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Service Representative Lead

Customer Service Representative

Patient Service Representative Lead

Customer Care Account Representative

Call Center Representative

Call Center Representative

Patient Service Representative Lead

Patient Service Representative Lead

Supervisor Patient Access Services - Specialty Nursing

Patient Service Representative Lead

Advocate Health Care

Location:United States , West Allis ▼Milwaukee

Category:Customer Service

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Patient Service Representative Lead

Customer Service Representative

Patient Service Representative Lead

Customer Care Account Representative

Call Center Representative

Call Center Representative

Patient Service Representative Lead

Patient Service Representative Lead

Supervisor Patient Access Services - Specialty Nursing

Location:
United States , West Allis ▼
Milwaukee

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 14, 2026