Patient Service Representative Lead

• Partner with clinic leadership to assist with oversight of the patient service team
• Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
• Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient
• Demonstrate personal accountability for relationship- based care, organizational mission, and core values

• High School Diploma or GED required
• 2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office
• Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.
• Knowledge of medical terminology and medical insurance payers
• Attention to detail
• Critical thinking and problem solving
• Desire to work with patient populations
• Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings