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Patient Service Representative II

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Advocate Aurora Health

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Location:
United States , Milwaukee

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.80 - 31.20 USD / Hour
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Job Description:

Patient Service Representative (PSR) II for the Oncology Clinic. Greets patients, handles registration, scheduling, insurance verification, and provides customer service in a medical office environment.

Job Responsibility:

  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Registers patients
  • obtains demographic and insurance information
  • verifies insurance coverage, collects co-pays, deductibles, and previous balances
  • posts payments and updates demographic and insurance information
  • obtains prior authorizations when needed
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
  • Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
  • Coordinates the scheduling of more complex patient appointments, tests and procedures
  • Instructs the patient on pre and post-procedure protocols
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
  • Ensures insurance and patient information obtained is complete and accurate
  • Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
  • May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends
  • Acts as a resource to patient services staff, resolving moderately complex patient concerns
  • Assists department leadership with orientation and training for patient services staff

Requirements:

  • High School Graduate
  • Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception
  • Excellent customer service skills
  • Excellent communication (written and verbal) and interpersonal skills
  • Intermediate computer skills including experience in using personal computers
  • including Microsoft Office or similar applications, and electronic mail
  • Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process
  • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
  • Excellent organizational skills
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
  • Ability to work in a fast paced environment with a strong attention to detail and accuracy
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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