Patient Service Representative II Job at Advocate Aurora Health (Milwaukee)

Job Description

Patient Service Representative (PSR) II for the Oncology Clinic. Greets patients, handles registration, scheduling, insurance verification, and provides customer service in a medical office environment.

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
obtains prior authorizations when needed
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Coordinates the scheduling of more complex patient appointments, tests and procedures
Instructs the patient on pre and post-procedure protocols
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate
Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends
Acts as a resource to patient services staff, resolving moderately complex patient concerns
Assists department leadership with orientation and training for patient services staff

Requirements

High School Graduate
Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
including Microsoft Office or similar applications, and electronic mail
Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

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Patient Service Representative II

Job Description

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