Patient Service Representative I

• Creates the initial electronic health record
• Checks in and registers patients
• obtains and verifies complete demographic, guarantor, and insurance information
• discusses and collects co-pays and other out-of-pocket patient responsibilities
• Knows insurance basics and recognizes commercial and government plans
• Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
• May schedule patient appointments
• Provides accurate, detailed information regarding test preparations
• Creates a welcoming and professional environment for our patients and visitors
• Greets patients and visitors and responds to routine requests for information
• Answers telephone, screens calls, and takes messages
• Offers various assistance to patients
• Monitors and works assigned electronic health record work queues

• High School Graduate
• Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
• Strong attention to detail and accuracy
• Excellent customer service skills in a variety of situations
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
• Excellent communication (written & verbal), customer service and interpersonal skills
• Educate patients on the insurance coverage aspect of their care
• Interact with physicians and their staff to resolve issues related to patient care
• Collect and manage payments including cash payments
• Strong understanding and comfort level with computer systems
• Understanding of basic medical and insurance terms and abbreviations
• HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations
• General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers
• Excellent organizational skills
• Demonstrated ability to effectively act as a resource to other staff
• Must be able to transition from sitting to standing frequently
• Must be able to stand and sit for extended periods of time
• Must be able to use hands with fine motor skills for keyboard data entry

Experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet and phone technology

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program