Patient Service Representative I Urgent Care

• Greets patients arriving for their appointments
• Monitors patient flow
• Ensures all patient demographic and insurance information is complete and accurate
• Completes the registration process on walk-in patients
• Verifies insurance benefits
• Obtains, calculates and collects the patient's out of pocket financial liability
• Follows the Financial Clearance policy for non-urgent patient services
• Identifies patients in need of financial assistance and refers patients to Financial Counselor
• Performs visit closure, including checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility and providing patient with appropriate documents
• Maintains knowledge of Medicare, Medicaid and third-party payer requirements
• Proactively communicates issues involving customer service and process improvement opportunities to management
• Meets productivity requirements
• Maintains excellent public relations with patients, families, and clinical staff

• High school diploma or GED required
• Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
• Ability to identify and understand issues and problems
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations
• Mathematical aptitude, effective oral and written communication skills and critical thinking skills
• Understanding of basic human anatomy, medical terminology and procedures
• Ability to speak effectively to customers or employees
• Ability to handle sensitive and confidential information
• Experience with Microsoft Outlook, Word and Excel and ADT software
• Ability to write routine correspondence, calculate figures and amounts
• Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers

Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program