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Patient Service Representative Float

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Advocate Health Care

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Location:
United States , Neenah

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Contract Type:
Not provided

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Salary:

19.80 - 29.70 USD / Hour

Job Description:

Department: 01120 AMG Neenah - Family Medicine. Status: Full time. Benefits Eligible: Yes. Hours Per Week: 40. Schedule Details/Additional Information: Monday - Friday: between the hours of - 6:30am - 7pm. (hours vary) Saturdays - rotation-every other Saturdays: 6:45am - 3pm (day off during the week when you work a Saturday) Will float to the following locations: Neenah, Greenville, Winneconne, Oshkosh, Omro, and Wautoma. Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job.

Job Responsibility:

  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Registers patients
  • obtains demographic and insurance information
  • verifies insurance coverage, collects co-pays, deductibles, and previous balances
  • posts payments and updates demographic and insurance information
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
  • Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
  • May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Requirements:

  • High School Graduate
  • No experience required
  • Excellent customer service skills
  • Excellent communication (written and verbal) and interpersonal skills
  • Intermediate computer skills including experience in using personal computers
  • Microsoft Office or similar applications, and electronic mail
  • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
  • Excellent organizational skills
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
  • Ability to work in a fast paced environment with a strong attention to detail and accuracy
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Float premium pay in addition to base pay

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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