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Advocate Aurora Health Logo Advocate Aurora Health · Customer Service

Patient Service Representative Float Urgent Care

United States, New Berlin 19.45 - 29.20 USD / Hour · Job Posted February 20, 2026
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Job Description

This position would float between the following Urgent Care clinics: New Berlin, Edgerton, Brookfield, Franklin and Mayfair North. Scheduled hours are anytime Monday-Friday between 6:45am-8pm. Saturday and Sunday hours are 7:45am-4:15pm- every 3rd weekend rotation. Holiday rotation includes 2 holidays per year.

Job Responsibility

  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Registers patients
  • obtains demographic and insurance information
  • verifies insurance coverage, collects co-pays, deductibles, and previous balances
  • posts payments and updates demographic and insurance information
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
  • Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
  • May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Requirements

  • High School Graduate
  • No experience required
  • Excellent customer service skills
  • Excellent communication (written and verbal) and interpersonal skills
  • Intermediate computer skills including experience in using personal computers
  • including Microsoft Office or similar applications, and electronic mail
  • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
  • Excellent organizational skills
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
  • Ability to work in a fast paced environment with a strong attention to detail and accuracy

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
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