Patient Service Representative Float Urgent Care Job at Advocate Aurora Health (New Berlin)

Job Description

This position would float between the following Urgent Care clinics: New Berlin, Edgerton, Brookfield, Franklin and Mayfair North. Scheduled hours are anytime Monday-Friday between 6:45am-8pm. Saturday and Sunday hours are 7:45am-4:15pm- every 3rd weekend rotation. Holiday rotation includes 2 holidays per year.

Job Responsibility

Greets patients and visitors and responds to routine requests for information
Answers telephone, screens calls, and takes messages
Registers patients
obtains demographic and insurance information
verifies insurance coverage, collects co-pays, deductibles, and previous balances
posts payments and updates demographic and insurance information
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner
Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Requirements

High School Graduate
No experience required
Excellent customer service skills
Excellent communication (written and verbal) and interpersonal skills
Intermediate computer skills including experience in using personal computers
including Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
Ability to work in a fast paced environment with a strong attention to detail and accuracy

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

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Patient Service Representative Float Urgent Care

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