This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.
Job Responsibility:
Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments
Other related duties as assigned
Requirements:
Three (3) years of related front desk, patient-facing administrative experience within a large, complex healthcare setting
Strong knowledge of third-party payors, including federal, state, and private health plans
Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone
Demonstrated computer skills/ability to work between multiple systems during calls
Have excellent communication skills with the ability to communicate clearly both verbally and in writing
Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability
Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required
Be a self-starter who is accountable and requires minimal direction and supervision
a person who is open to new ideas
and a creative and flexible individual who is comfortable working in a large, complex organization
Nice to have:
Experience in a fast-paced, multi-specialty clinic
Urgent (walk-in clinic) or Primary Care experience