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Patient Service Representative - Express Care

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UC San Diego

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Location:
United States , Chula Vista

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Contract Type:
Not provided

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Salary:

57399.00 - 71347.00 USD / Year

Job Description:

Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.

Job Responsibility:

  • Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments
  • Other related duties as assigned

Requirements:

  • Three (3) years of related front desk, patient-facing administrative experience within a large, complex healthcare setting
  • Strong knowledge of third-party payors, including federal, state, and private health plans
  • Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone
  • Demonstrated computer skills/ability to work between multiple systems during calls
  • Have excellent communication skills with the ability to communicate clearly both verbally and in writing
  • Have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines, and manage conflicting demands with limited supervision
  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability
  • Maintaining strict confidentiality with demonstrated experience applying good judgment and discretion is required
  • Be a self-starter who is accountable and requires minimal direction and supervision
  • a person who is open to new ideas
  • and a creative and flexible individual who is comfortable working in a large, complex organization

Nice to have:

  • Experience in a fast-paced, multi-specialty clinic
  • Urgent (walk-in clinic) or Primary Care experience
  • Authorization and registration experience
  • Epic experience

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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