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Advocate Health Care Logo Advocate Health Care · Customer Service

Patient Service Rep

United States, Lake Geneva 19.80 - 29.70 USD / Hour · Job Posted February 07, 2026
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Job Description

Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.

Job Responsibility

  • Creates the initial electronic health record that serves as the foundation of the patient medical record
  • Prevents creation of duplicate medical records
  • Checks in and registers patients
  • obtains and verifies complete demographic, guarantor, and insurance information
  • discusses and collects co-pays and other out-of-pocket patient responsibilities
  • Knows insurance basics and recognizes commercial and government plans
  • Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations
  • May schedule patient appointments, including virtual and procedural
  • may also coordinate cancellations, reschedules, wait list requests, and recall requests
  • May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc
  • May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary
  • May educate and support patients with the patient portal/app
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
  • Greets patients and visitors and responds to routine requests for information
  • Answers telephone, screens calls, and takes messages
  • Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc
  • May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs
  • Monitors and works assigned electronic health record work queues
  • May assist department leadership with orientation and training

Requirements

  • High School Diploma or GED
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
  • Strong attention to detail and accuracy
  • Excellent customer service skills
  • Demonstrated independent thinking and problem-solving skills
  • Excellent communication (written & verbal), customer service and interpersonal skills
  • Educate patients on the insurance coverage aspect of their care
  • Interact with physicians and their staff to resolve issues related to the patient care
  • Collect and manage payments including cash payments
  • Strong understanding and comfort level with computer systems and proficient typing skills
  • Ability to handle sensitive and confidential information
  • Excellent organizational skills
  • Demonstrated ability to effectively act as a resource to other teammates
  • Must be able to transition from sitting to standing frequently
  • Must be able to stand and sit for extended periods of time
  • Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more
  • Must be able to push/pull up to 50 lbs. with assistance
  • Sensory requirements include vision, hearing and touch
  • Must be able to use hands with fine motor skills for keyboard data entry

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
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