Patient Service Executive Job at CARE Fertility (Bath)

Customer Service Advisor / Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Cardiff

Salary:

10389.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
Strong organisational, communication and interpersonal skills
Ability to demonstrate a high level of compassion in every interaction
Ability to provide a service rooted in expertise and attention to detail with a strong focus on patient experience and satisfaction

Job Responsibility

Primary point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with clinical and administrative teams to ensure every patient experience reflects our values of compassion, collaboration, and expertise

What we offer

33 Days annual leave FTE (inc. public holidays)
Pension scheme
Life assurance
A range of other benefits including retail discounts and a wellbeing hub

Parttime

Customer Service Executive

The team are recruiting for a Customer Service Executive to join the Markham Val...

Location

United Kingdom , Markham Vale

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication
Experience of effectively managing relationships at all levels, internally and externally
Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions
Not afraid to challenge the status quo
Ability to work under pressure and remain calm
Evidence of demonstrating a proactive 'can do' attitude
Proven track record in taking ownership for issues and for consistently delivering results
Excellent time management and personal organisation skills with a flexible approach
Understanding of full product lifecycle from initial concept and design through to production
The ability to handle complaints and difficult situations in a patient, calm and effective way

Job Responsibility

To manage customer expectations around order placement and delivery against agreed SLAs
Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock
Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business
Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained
Compliance with company’s Health and Safety requirements
Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible
Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand
The collation & verification of inputs to the New Job Meeting Process
Managing complaints and invoice queries effectively and appropriately
Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs

What we offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies

Patient Service Representative Lead - Orthopedic Surgery

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Patient Service Representative Lead - ENT

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Patient Service Representative Lead

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Kansas City; Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Customer Service Executive

Join our clients team as a Customer Service Executive! Are you passionate about ...

Location

United Kingdom , Guildford

Salary:

22900.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong computer skills, including proficiency in Microsoft Office & Google applications
Experience with Zendesk is a bonus but not essential
Excellent communication and organisational skills
A patient and polite demeanour, with the ability to remain calm under pressure
An approachable and enthusiastic personality, with a genuine passion for the brand
The ability to work well within a team while handling issues professionally
A quick learning ability paired with strong problem-solving skills
Numeracy and accuracy, with good Excel skills

Job Responsibility

Providing expert advice on our products, services, and promotions
Supporting the Wholesale (B2B) team in onboarding new clients and managing customer accounts
Resolving customer issues and inquiries through phone, email, and onsite chat
Ensuring accurate and timely resolution of all customer issues, escalating when necessary

What we offer

Fantastic Team Environment
Hybrid Working Model
Career Growth
Competitive Salary

Fulltime

Patient Food Service Supervisor

The Culinary Supervisor will coordinate, plan, participate, and supervise the pr...

Location

United States , Akron

Salary:

21.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Two to three years' experience in a related culinary position
Candidate will possess two to three years of post-high school education, preferably a culinary degree
Advanced knowledge of the principles and practices within the food profession
Experiential knowledge required for management of people and/or problems
Excellent oral, reading, and written communication skills
Candidate must be willing to be hands on with staff and operations and be willing to work event-based hours that include evenings and weekends

Job Responsibility

Supervise and participate in the production, preparation, and presentation of all foods for unit(s) as assigned by the Aramark Executive Chef to ensure that a consistent quality product is produced
Ensure a sufficient inventory is maintained to meet daily needs, record deliveries, deal with discrepancies, and assist with storage
Ensure proper handling of all food products and equipment is maintained, to ensure food safety and kitchen standards are adhered to at all times
Ensure cleanliness and high sanitation standards are maintained at all times
Interview, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Warrington

Salary:

25284.50 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care

Job Responsibility

Be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with both clinical and administrative teams to ensure every patient experience reflects our values

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
Retail discounts
Access to wellbeing hub

Fulltime

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Patient Service Executive

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