Patient Service Executive Job at CARE Fertility (Northampton)

Patient Service Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Manchester

Salary:

25284.50 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care.

Job Responsibility

First point of contact for patients ensuring compassionate, expert, and seamless care throughout their fertility journey
Work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
A range of other benefits, including retail discounts and access to wellbeing hub

Fulltime

Patient Service Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Bath

Salary:

24350.00 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care

Job Responsibility

Be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with both clinical and administrative teams to ensure every patient experience reflects our values

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
A range of other benefits, including retail discounts and access to our wellbeing hub

Fulltime

Customer Service Executive

Location

Malaysia , Kuala Lumpur

Salary:

2800.00 - 3300.00 MYR / Month

Randstad

Expiration Date

August 13, 2026

Requirements

Min SPM qualified, Diploma or Degree and any fields
Fluent in English and Bahasa Malaysia for both written and spoken to support local market
Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills
Customer-centric attitude: polite, patient, problem-solver
Ability to handle complaints smoothly and maintain professionalism in stressful calls
Team player with good interpersonal skills

Job Responsibility

Provide timely and professional responses to inbound customer calls and emails
Deliver first-contact resolution whenever possible
escalate complex issues to relevant departments appropriately and on timely basis
Follow up cases closely and ensuring meets SLA
Document all customer interactions accurately in the CRM system according to SOPs
Ensure strict adherence to company policies, customer service charter and industry regulatory standards
Provide positive feedback on improvements, and foster teamwork within the Call Centre environment

Fulltime

Customer Service Executive

The team are recruiting for a Customer Service Executive to join the Markham Val...

Location

United Kingdom , Markham Vale

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication
Experience of effectively managing relationships at all levels, internally and externally
Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions
Not afraid to challenge the status quo
Ability to work under pressure and remain calm
Evidence of demonstrating a proactive 'can do' attitude
Proven track record in taking ownership for issues and for consistently delivering results
Excellent time management and personal organisation skills with a flexible approach
Understanding of full product lifecycle from initial concept and design through to production
The ability to handle complaints and difficult situations in a patient, calm and effective way

Job Responsibility

To manage customer expectations around order placement and delivery against agreed SLAs
Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock
Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business
Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained
Compliance with company’s Health and Safety requirements
Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible
Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand
The collation & verification of inputs to the New Job Meeting Process
Managing complaints and invoice queries effectively and appropriately
Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs

What we offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies

Patient Service Representative Lead - Orthopedic Surgery

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Patient Service Representative Lead - ENT

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

Patient Service Representative Lead

The Patient Service Representative Lead is responsible for supporting the superv...

Location

United States , Kansas City; Overland Park

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree
Fluent English - Ability to read, write, speak and understand English
Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
High level of customer services skills focusing on problem resolution
Ability to maintain patient confidentiality

Job Responsibility

Role models the health system values in our daily interactions and inspire others to follow those established values
Has a positive presence in the practice
Assist in onboarding of staff as directed by clinic leadership
Execute developed department onboarding process, escalating barriers to leadership
Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains
Routinely engages and solicits feedback from work unit employees
Effective verbal & written communications
Serves as a role model for correct workflow execution
Complete standard work observations at the direction of clinic leadership
Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Fulltime

New

Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , London

Salary:

29658.30 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years' experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care.

Job Responsibility

First point of contact for patients
ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
work closely with both clinical and administrative teams to ensure every patient experience reflects our values.

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
A range of other benefits, including retail discounts and access to our wellbeing hub

Fulltime

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Patient Service Executive

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