Patient Service Coordinator, Home Health Job at Humana (Las Vegas)

Job Description

Become a part of our caring community. The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

Job Responsibility

Manages schedules for all patients
Edits schedule for agents calling in sick, ensuring patients are reassigned timely
Updates agent unavailability in worker console
Initiates infection control forms as needed, sends the HRD the completed Employee Infection Report to upload in the worker console
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
Refers clinical questions to Branch Director as necessary
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
Completes requested schedule as task appears on the action screen
Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
Completes requested schedules for all add-ons and applicable orders
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
Schedules TIF OASIS collection visits and deletes remaining schedule
Reschedules declined or missed (if appropriate) visits
Processes reassigned and rescheduled visits
Ensures supervisory visits are scheduled
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
Prepares weekly Agent Schedules
Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
Verifies visit paper notes in scheduling console as needed
Assists with internal transfer of patients between branch offices
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department
Initiate Employee / Patient Infection Reports as necessary
If clinical, may be required to perform patient visits and / or participate in on-call rotation

Requirements

Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments
Must have at least 1 year of home health experience
Prior packet review / QI experience preferred
Coding certification is preferred

Nice to have

Prior packet review / QI experience
Coding certification

What we offer

Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

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Patient Service Coordinator, Home Health

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