Patient Service Associate Job at The University of Kansas Health System (Kansas City)

Job Description

The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position is responsible for prioritizing transportation, housekeeping, and dining requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur. The position provides rapid and professional response to all requests and inquiries from nurses, technicians, physicians, and customers, providing outstanding customer service to all callers.

Job Responsibility

Enters requests for Hospitality Services in computer system timely and accurately
updates information as needed when requests are assigned, completed or changes in status occur
Prioritizes requests for transportation to minimize patients’ wait and to maintain the schedule of transports
Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned
Notifies receiving department of changes in patient status
notifies department of status for room cleaning
Assists patients with menu selections and processes customer orders accurately
Determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate
Print nourishment labels
Coordinate delivery of all tube feedings and oral supplement orders
Demonstrates and maintains a high level of professionalism at all times
maintains confidentiality, safeguards files, and files information daily
Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers
Assist with tray assembly as needed
Follows all procedures based on duties being performed
Maintain all workstations in a neat and organized manner
Process patient requisitions by entering them in the computer in a timely matter
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

1 or more years of experience talking, typing, and listening simultaneously and maintaining confidentiality
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 30 days of hire
Fluent English
Ability to read, write, and speak English

Nice to have

High School Graduate or GED
2 or more years of experience in call center-based customer service, health care call center, or emergency dispatch call center
2 or more years of transporter experience
CPR certified for the Transport area

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Patient Service Associate

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Job Responsibility

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