Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

New

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

New

Account Director, Education

Our ChatGPT Enterprise Sales team has a unique mission to help customers underst...

Location

Singapore

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

Selling platform-as-a-service and/or software-as-a-service at a product-led growth company
Experience selling into education institutions
Achieving revenue targets >$1M per year for more than 6 years
Designing and executing complex deal strategies
Supporting the growth of fast-growing, high-performance companies
Leading high-visibility customer events (CAB, conferences, product launches, etc.)
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Reporting on customer success activities

Job Responsibility

Lead our enterprise prospects’ journeys from consideration to purchase
Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and pilots
Forecast your pipeline and targets on a weekly basis
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture

Fulltime

New

Social Care Worker

Social Care Workers in a Residential setting work as part of a multidisciplinary...

Location

Ireland , Tralee

Salary:

40351.00 - 56650.00 EUR / Year

TTM Healthcare

Expiration Date

Until further notice

Requirements

Be registered in the Social Care Workers Register maintained by the Social Care Workers Registration Board maintained by CORU
Hold a CORU approved Social Care Worker qualification and have applied for CORU registration (evidence of application will be necessary)
Hold a BA in Social Care
Be eligible for registration in the Social Care Workers Register maintained by the Social Care Workers Registration Board maintained by CORU (evidence of application will be necessary)
Have the requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of office
Must be fully flexible to work shift work, days, nights, weekends, sleepovers etc
And a full clean manual drivers license
And be eligible to live in Ireland, sponsorship not given

Job Responsibility

Work as part of a multidisciplinary team to provide care to service users
Provide therapeutic care placement to service users who most often present with emotional or behavioural difficulties and cannot live with their own families

What we offer

Incremented HSE pay scales
Paid Sick leave
Paid Paternity leave
Paid Maternity Leave
Pension
Highly competitive premium rates
23 days annual leave starting out to increase to 26 days per annum
Tusla Health, Wellbeing and Employee Assistance Programme
Employee Assistance and Counselling Service
Occupational Health Service

Fulltime

New

AR Specialist

Our client is a respected regional law firm headquartered in Charlotte, seeking ...

Location

United States , Charlotte

Salary:

Not provided

Career Movement

Expiration Date

Until further notice

Requirements

3+ years of Accounts Receivable experience
Electronic collections experience (portal-based, not just calls)
E-billing experience required
Law firm or legal billing experience preferred
Experience with Aderant or similar legal billing software is a plus
Strong attention to detail and ability to manage high volume

Job Responsibility

Post daily cash receipts accurately
Manage electronic collections through client billing portals
Research and resolve rejected or unpaid invoices
Ensure invoices comply with client billing guidelines
Track disputes and assist with appeals as needed
Maintain accurate records within accounting and billing systems

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Salinas

Salary:

18.90 - 28.90 USD / Hour

CVS Health

Expiration Date

April 02, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

New

Relationship Manager

The Relationship Manager is an intermediate-level position responsible for assis...

Location

Turkey , Istanbul

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience
MBA or Master's degree in Business preferred
Proven and progressive related lending/credit experience or equivalent product experience
Demonstrated credit skills, including a background in credit
Experience with large corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products preferred
Comprehensive knowledge of Corporate Banking business including related products, pertinent regulations and the lending and credit approval process
Consistently demonstrate clear and concise written and verbal communication both in Turkish and English
Proven analytical, planning, negotiation, and organizational skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi’s credit standards, policies and processes
Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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