Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

Property Manager

We are looking for a dedicated Property Manager to join our team in Atlanta, Geo...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in property or facility management
Proficiency in Yardi and Salesforce software is mandatory
Strong organizational skills with attention to detail
Excellent communication skills, both verbal and written
Ability to manage multiple tasks and prioritize effectively
Familiarity with HUD regulations and property management compliance
Demonstrated ability to provide outstanding customer service
Knowledge of residential and commercial property management practices

Job Responsibility

Handle tenant payment postings and ensure accuracy in payment adjustments
Respond to inquiries related to general ledgers and provide clear explanations
Make outbound calls to tenants, averaging approximately 20 calls per day
Utilize Yardi and Salesforce software for property management tasks and reporting
Maintain up-to-date records of tenant interactions and payments
Collaborate with other team members to address facility management needs
Monitor property conditions and address maintenance issues promptly
Assist with budgeting and financial reporting for managed properties
Provide exceptional customer service to tenants and stakeholders

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Glenwood Springs

Salary:

17.16 - 27.16 USD / Hour

CVS Health

Expiration Date

May 18, 2026

Requirements

Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand customers’ reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
Problem Resolution: Is able to judge when something is wrong or is likely to go wrong
recognizing there is a problem

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations
Deliver compassionate care to our millions of patients every day
Demonstrate ethical conduct and maintain patient confidentiality at all times
Take important steps to ensure all medication needs and regulatory compliance standards are met for our patients

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

LPN, Inpatient Hanna House 3

Provides safe efficient age specific nursing care to patients/families using the...

Location

United States , Cleveland

Salary:

20.76 - 32.47 USD / Hour

University Hospitals

Expiration Date

Until further notice

Requirements

Completion of accredited practical nurse program or currently enrolled in a nursing program required
2+ years Nursing Experience (Level II only) required
Knowledge of LPN scope of practice according to the Ohio board of nursing
Uses a wide variety of technical equipment to meet patient needs and prescribed clinical therapies
Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License Required Upon Hire
Basic Life Support (BLS) Required Upon Hire

Job Responsibility

Provides safe efficient age specific nursing care to patients/families using the nursing process
Functions in accordance with the professional standards of the Ohio board of nursing
Completes/submits required documentation
Delivers effective relationship based nursing care
Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
Develops self and contributes to the professional practice of nursing
Displays leadership that influences optimal clinical and operational outcomes
Performs other duties as assigned
Complies with all policies and standards

What we offer

Additional Regular Compensation (ARC) program ($2.00 per hour)
comprehensive benefits package, which includes healthcare, dental, vision, retirement plan options, and additional offerings

Fulltime

NodeJS Engineer

We are seeking a seasoned Node.js Engineer to lead the development and managemen...

Location

India , Bangalore

Salary:

Not provided

Augusta Hitech Soft Solutions

Expiration Date

Until further notice

Requirements

5+ years of professional experience in software engineering, with a focus on enterprise SaaS products
Proven Multi-Cloud expertise: comfortable explaining why a specific workload belongs on AWS versus Azure or GCP
Architectural Mindset: Deep understanding of design patterns, SOLID principles, and horizontal scaling
Communication: Ability to translate complex technical hurdles into clear updates for stakeholders

Job Responsibility

Backend Excellence: Design, develop, and maintain high-performance, distributed Node.js microservices
Frontend Integration: Build responsive, stateful web applications using React.js that provide a premium experience for enterprise users
Cloud Orchestration: Manage and deploy services across a multi-cloud environment (AWS, Azure, and GCP), leveraging the unique strengths of each provider
System Architecture: Implement event-driven architectures, RESTful APIs, and GraphQL endpoints that handle enterprise-scale data loads
Security & Compliance: Ensure all products meet rigorous enterprise security standards, including OAuth, JWT, and cloud-native IAM policies
DevOps Culture: Drive CI/CD best practices and 'Infrastructure as Code' (IaC) to ensure seamless deployments across disparate cloud environments

Fulltime

Human Resources Director

Ready to lead HR for a true pioneer in the industry? This is your chance for exp...

Location

United States , Arlington

Salary:

165000.00 - 185000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in employee relations and human resources management
Strong knowledge of HRIS systems and their applications
Familiarity with benefits administration and onboarding processes
Excellent communication and interpersonal skills to effectively interact with employees at all levels
Ability to handle sensitive situations with discretion and professionalism
Strong analytical skills to interpret HR metrics and identify actionable insights
Leadership skills to guide and influence HR strategies across the organization
Willingness to travel up to 30% as part of the role.

Job Responsibility

Handle extensive employee relations issues
Provide dynamic leadership in planning, developing, and organizing the HR function and performance management
Shape our culture and drive success.

What we offer

High base salary
Strong bonus potential (20-25%)
Stock options
Medical, vision, dental, and life and disability insurance
401(k) plan.

Fulltime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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