Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

Patient Self-Pay Resolution Center Representative II

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for University and affiliates by advising customers about insurance and payment options
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures

Fulltime

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Salary:

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Expiration Date

Until further notice

Requirements

EU Passport holder or rights to live and work in Europe
Must hold a recognised childcare qualification

Job Responsibility

Be at the heart of each guest's journey, creating unforgettable holiday experiences across our destinations
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Location

United States , Mt Laurel

Salary:

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Expiration Date

Until further notice

Requirements

A high school diploma or general equivalent (GED) preferred
Customer service experience preferred
Must be capable of handling money accurately
Reading, math, and communication skills
General knowledge of bookkeeping and auditing preferred
Ability to work weekends and holidays is required

Job Responsibility

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Taking, modifying, and canceling guest reservations
Cash handling
Posting and running night audit reports
Maintaining hotel safety and security standards
Communicating hotel facilities and services to all guests
Maintaining daily logs
Delivery of express check out receipts and newspapers as needed

What we offer

Hilton or Marriott room discounts
Perfect Attendance Awards
Health Coach and Registered Dietician
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Coworker Activity Committee (CAC) events
Good Measure Award
High Five
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The Aircraft Mechanic II (Fuel Cell) is responsible for support of highly sensit...

Location

United States , Andrews AFM

Salary:

51.37 USD / Hour

Amentum

Expiration Date

Until further notice

Requirements

A minimum of a High School Diploma or GED is required
Must have a strong working knowledge of fuel systems maintenance procedures and completion of fuel systems specialized courses are required
A working knowledge of procedures for handling and disposal of hazardous waste materials is required
Must be able to obtain and flightline driver’s license
The ability to read and interpret data is required
Work is performed indoors and outdoors in all types of weather
Must meet physical requirements, occasional lifting of objects weighing up to 50 pounds is required
A signed FAA 8610-2 form is required
Must possess an Airframe Certificate within one year from your date of hire
Must possess effective communication abilities both verbally and in writing

Job Responsibility

Inspect, troubleshoot, repair, overhaul and modify fuel systems
Drain fuel from tanks and cells
Perform purge operations on cells and tanks
Removes, reassembles, and installs components
Cleans and inspect fuel cells
Monitors the need for sealants and necessary seals for mission support
Inspect and repair aircraft fuel systems
Monitor bench stock, shop stock and Composite Tool Kits (CTK's)
Perform on and off equipment maintenance, as required
Uses maintenance instructions and technical data for inspections and maintenance in the repair of aircraft

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

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Register now your interest to work in our Crystal Ski Childcare team this winter...

Location

United Kingdom

Salary:

Not provided

TUI Group

Expiration Date

Until further notice

Requirements

UK Passport holders or those with the rights to live and work in Europe
recognised childcare qualification

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Clinical Trial Manager

As a Clinical Trial Manager at ICON, you will manage clinical trial operations a...

Location

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Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

University degree in medicine, science, or equivalent combination of education & experience
Demonstrated ability to drive the clinical deliverables of a study
Subject matter expertise in the designated therapeutic area
Prior monitoring experience is preferred
Willingness to travel as required (approximately 25%)
PMS/RMP CTM experience for at least more than 3 years

Job Responsibility

Plan and manage all aspects of clinical trials, ensuring adherence to timelines, budget, and quality standards
Collaborate with cross-functional teams to establish and implement clinical trial protocols and procedures
Build and manage strong relationships with trial investigators and stakeholders
Ensure all trials are conducted in compliance with local, national, and international regulations and ethical guidelines
Problem-solve and make critical decisions regarding trial design, vendor selection, and risk management

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Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

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Patient Self-Pay Resolution Center Representative II

Job Description

Job Responsibility

Requirements

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