Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

New

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

New

Outcome Engineer

Outcome Engineer role at Onebrief, an AI-powered workflow software company for m...

Location

United States

Salary:

120000.00 - 200000.00 USD / Year

Onebrief

Expiration Date

Until further notice

Requirements

AI-native engineer
Strong software engineering skills
Experience building with agents
History of shipping products
Experience with agentic frameworks (e.g., LangChain, AutoGen)
Experience with Node.js, TypeScript, PostgreSQL, Redis, Kubernetes, AWS
Experience with Large Language Models, Vector Databases
Ability to work in intense collaboration
Ability to write clearly for documentation and communication
Respect for expertise without gatekeeping

Job Responsibility

Architect multi-agent systems
Implement automated governance
Engineer context and memory
Build rigorous evaluation frameworks
Design self-healing loops
Prototype and deploy new agentic tools
Experiment with new models, orchestration techniques, and validation methods

What we offer

Equity
Flexible work environment with remote-first organization and flexible work hours
Unlimited PTO
Comprehensive health coverage (health, dental, vision, life insurance)
Retirement plan (401(k) with company match)
Parental leave (8 weeks at 100%)
Annual company summit trips
Home office budget ($1,000 per year)

Fulltime

New

Business Development Representative

At Vanta, our mission is to help businesses earn and prove trust. We believe tha...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

Prior experience in B2B SaaS, preferably in a pipeline-generating Sales role
Be a self-starter who enjoys creating process and procedures for a scaling business
Be highly empathetic to prospects as a strong brand representative
Have stellar problem solving skills, and an enthusiasm for making a large impact early on at a start-up
Be comfortable with working many accounts at once, and tailoring messaging to many different industries and segments
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly
Fluency in written and spoken English and German required

Job Responsibility

Have a strong understanding of Vanta’s value proposition and product
Master the process of identifying strategic accounts using tools like Salesforce, Outreach, Linkedin Sales Nav, and Cognism, that will help us move up market
Organize a multi-channel approach to prospecting and maximize efforts by balancing personalisation and scale
Shape our foundational programs, and their continued evolution
Collaborate with account executives to secure meetings with target accounts
Efficiently and gracefully counter objections, as well as have excellent interpersonal & technical skills
Challenge the market to think differently about how certain aspects of security programs might be improved through the introduction of emerging technologies and services

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

New

Receptionist/Administrator

Help us to deliver great primary care by improving access, outcomes and patient ...

Location

United Kingdom , Earls Court

Salary:

24960.00 GBP / Year

Operose Health

Expiration Date

February 26, 2026

Requirements

Reception or customer care experience
Excellent communicator both spoken and written
Basic PC skills such as Word, Excel and email
Able to work within processes, procedures and maintain confidentiality and data security

Job Responsibility

Responding to patient queries and liaising with the wider primary care team
Managing appointment requests, signposting patients to our range of services
Maintaining patient records and confidentiality
Emailing, scanning and coding clinical correspondence
Processing prescriptions requests
Utilising other information systems to support efficient workflow processes

What we offer

27 days annual leave plus bank holidays pro rata
Access to bespoke learning management system and annual formative clinical assessments
Opportunities for specialisation and development
Car benefit scheme – specialising in electric vehicles
Cycle to work scheme
Travel season ticket loans
Discount cards
Employee wellbeing services including free yoga videos and employee wellbeing app

Fulltime

!

New

Senior Manager Consumer Fixed Products

The Senior Manager Fixed & Home Segment leads the strategy, development, and com...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Telecommunications, Engineering, or related field
master’s preferred
Strong proficiency in strategic planning, financial modelling, and data analytics (Excel, BI tools)
In-depth knowledge of fixed broadband technologies (FTTH, FWA), home networking, and customer experience management
8+ years in product management or commercial roles within telecom or technology sectors, with at least 3 years in fixed broadband
Demonstrated track record in managing fixed service portfolios, driving subscriber growth, and achieving financial targets
Experience leading cross-functional teams and managing key stakeholder relationships
Strategic thinker with strong commercial acumen and customer focus
Influential leader capable of driving alignment and motivating diverse teams
Excellent communication and negotiation skills

Job Responsibility

Define and execute the FTTH and FWA product roadmap, including tiered service packages (Basic, Standard, Premium) and value-added bundles
Develop multi-year growth plans aligned with network expansion targets, ensuring geographical coverage
Lead lifecycle management: new product launches, performance reviews, portfolio rationalization, and end-of-life decisions
Formulate pricing frameworks based on cost-to-serve, competitive benchmarks, and customer willingness-to-pay, ensuring margin optimization
Design promotional strategies (e.g., installation incentives, bundled device offers, loyalty rewards) in collaboration with Marketing and Loyalty teams
Oversee commercial negotiations with equipment suppliers, installation partners, and value-added service providers (e.g., streaming, security solutions)
Establish and track KPIs: subscriber net additions, ARPU, churn, installation lead times, average throughput, and NPS
Drive use of analytics platforms to segment the customer base, identify upsell opportunities, and forecast demand
Prepare and present monthly and quarterly business reviews, highlighting performance trends, risks, and opportunities
Partner with Network Planning & Engineering to align product offerings with infrastructure capabilities, rollout schedules, and SLA requirements

Fulltime

New

Store Associate

Retail Store Associates play a meaningful role within the CVS Health family. At ...

Location

United States , Hawthorne

Salary:

15.00 - 18.00 USD / Hour

CVS Health

Expiration Date

April 12, 2026

Requirements

At least 16 years of age
Physical Requirements: Remaining upright on the feet, particularly for sustained periods of time
Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

Job Responsibility

Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Supporting opening and closing store activities, when needed
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Parttime

Patient Self-Pay Resolution Center Representative II

University of Rochester

Location:
United States of America , Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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