Patient Self-Pay Resolution Center Representative II Job at University of Rochester (Rochester)

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative acts with compassion and empathy, exercises...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience

Job Responsibility

Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Performs the functions of Patient Account Management for individuals receiving care from the University of Rochester Medical Center (URMC), Highland Hospital (HH), and University of Rochester Medical Facility Group (URMFG)
Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High school graduate with 4 years of experience in healthcare, billing, or collections experience
Bachelor's degree with at least 1 year of related experience
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Ability to remain professional and focused under multiple pressures and demands
Strong organizational skills, reasoning, and problem solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Actively participate in and contribute to the daily operations of the Patient Services Department by identifying improvements to processes, services, and the patient experience

Job Responsibility

Responds to patients' inquiries via telephone, MyChart, mail, email, and fax, concerning, but not limited to, billing issues, claim payments, contract benefits, and medical billing in accordance with HIPAA, Third Party Billing rules and regulations, and the Fair Credit Debt Collection Practices Act
Acts as a liaison among the customers, business partners, and plans in a professional, self-directed manner to ensure and promote customer satisfaction and retention
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards
Troubleshoots and resolves customer complaints
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs

Fulltime

Patient Self-Pay Resolution Center Representative II

The Patient Financial Representative performs the functions of Patient Account M...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of relevant experience required
Equivalent combination of education and experience
Proven and effective diplomatic communicator demonstrated by the ability to consistently present and express oral and written information in an organized, understandable, complete, and concise manner
Strong organizational skills, reasoning, and problem-solving skills
Ability to multi-task in order to efficiently resolve customer concerns, by actively listening to the customer, navigating multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously
Ability to prioritize tasks and work in fast paced environment
Ability to work effectively as a member of a team
Excellent computer skills
Proficient at instant messaging and text messaging technology
Consistently demonstrate high standards of integrity by supporting the URMC’s values, and adhering to the Corporate Code of Conduct, and ICARE Philosophy of Care

Job Responsibility

Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues, outstanding balances as a result of statements sent within the billing systems (EPIC, Flowcast, and HBOC) utilizing reference materials and available resources
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Consistently adheres to all Patient Service policies, procedures, and performance measures including inquiry documentation procedures
Maintains performance and quality standards based on established call center metrics including turn-around times
Initiates insurance billing either electronically or via the use of the Electronic Work file transfer process within the billing systems for accounts classified as Self-Pay in error
Identifies and verifies coverage under the government health insurance programs
Secures revenue for URMC, HH, and URMFG by advising customers about insurance and payment options
Creates budget installment payment plans for those customers in need
Identifies patterns generated by external and internal activity impacting customer satisfaction
Uses best judgment under set procedures, alert management regarding issues not completed within specified timeframes

Fulltime

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Guest Environment Expert

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

United States

Salary:

14.44 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Skilled in a wide range of housekeeping functions
Ensuring a safe workplace
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Maintaining professional uniform, personal appearance, and communications
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Responsibility

Maintaining the appearance and cleanliness of the whole hotel
Delivering guest requests
Stocking carts
Cleaning rooms and public spaces
Creating a great guest experience

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NAPA Auto Parts is seeking a skilled and energetic Warehouse Associate to join o...

Location

United States , Coppell

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Possess the stamina to stand and walk for the entire shift
Capable of lifting and moving parts of up to 50 pounds and pushing and pulling 300 pounds with use of mechanical aids
Able to repeatedly bend, twist, squat, climb, and reach with the use of ladder when necessary
Basic math skills to identify product quantity
Able to read and recognize alphanumeric sequences
Basic understanding of and ability to operate a computer and RF scanning equipment
Have the availability to work M-F with occasional weekend work as needed

Job Responsibility

Receiving – Unload inbound shipments safely and move product to storage locations. Count all product, compare to manifest, and check shipments for damage. Efficiently stack and store product in the appropriate areas. Sign for inbound shipments, when necessary
Order Picking – Ensure the correct number and type of product is picked. Transport orders to shipping locations
Quality – Ensure inbound and outbound shipments are accurate and free of damage. Report quality variances as needed
Inventory – Keep accurate records and reports. Ensure proper stock rotation
Safety, Housekeeping, Security: Maintain a clean, neat, and orderly work area. Support and abide by the company’s safety program including all safety initiatives, policies and procedures
Performance - Meet productivity standards while tracking key performance indicators (KPI’s)
Decision Making - Identify and solve problems that come up during daily warehouse operations
All other duties as assigned by leadership

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

Fulltime

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The main purpose is to operate efficiently to support a company's commercial and...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Excellent communication skills
Solving problems and make effective decisions with strong analytical skills
Excellent command of Microsoft Excel
Bachelor degree in Accounting/economics/business
3 to 5 years of experience in finance

Job Responsibility

Handling monthly closure process and margin meeting to justify to the top management any variance vs. budget
Handling Budgeting & Forecasting according to each forecast cycle submitted to the management in collaboration of commercial team plans
Finalize Business cases, launching new tariffs, new prepositions and bidding cases to support the commercial team along with each new proposal
Prepare weekly Outlook to stand on any variance vs. budget
Responsible for preparing product profitability down to EBIT
Handling Integrated Revenues, costs & margins
Responsible for Month End closure and margin meeting to justify to the top management any variance vs. budget
Responsible for the all budget cycles for the segment & products
Responsible for all business cases for the segment & products
Handling all communications needed to accomplish the function’s objectives

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